Please note: This recruitment may be used to fill multiple vacancies.

This position is open to current Colorado residents only.

Most State of Colorado employees are eligible for a great benefit package! Please see the Supplemental Information section below for details!

Administrative Solutions (AS) provides management and oversight for key administrative and technical services that enables CDHS to achieve its goals. It is responsible for a number of support functions to make our agency as efficient, effective, and impactful as possible. Administrative Solutions comprises Human Resources; Facilities Management; Audit; Business Innovation, Technology and Security; Emergency Management; Legal; Performance Management; Communications; Project Management; and Leadership & Organizational Development.

Business Innovation, Technology, and Security (BITS) is responsible for managing the Department’s information technology (IT) providers, including relations with the Governor’s Office of Information Technology (OIT). The division serves as the main point of contact for departmental issues involving technology resources and needs and coordinates activities with CDHS’ program staff for IT support, operations, maintenance, modernization and implementation of new IT systems.

Hybrid Work Assignment; In office on Wednesday and Thursday, Virtual on Monday, Tuesday, and Friday.

Please note: These working arrangements are subject to change.

This position acts as the primary point of contact between CDHS stakeholders and the OIT technical resources and vendor partners working on the Onbase solutions. The position’s responsibility is to define, articulate, and communicate the product vision; translate strategy into tasks for development; and create, manage, and clearly communicate the product backlog to maximize value to CDHS business. This position manages tracking tools/processes and owns and cultivates the many relationships required to advance Department goals related to OnBase solutions. Finally, this position serves as an expert on the process for moving work forward and resolving issues by providing direction regarding technical applications, process, and policies. This position will support multiple unique solutions using the OnBase platform.

This position will fulfill OnBase Product Owner and OnBase System Administrator duties that fall into the following high level categories:

1. Product Vision
2. Contracting and Budget / Vendor Management
3. Relationship Management, Communication, and Training
4. Manage Product Backlog and Define Business Requirements
5. Release Management and Testing
6. Best Practice Support
7. Configuration Management
8. Access Control and Security
9. Troubleshooting and System Maintenance
10. Other Duties as Assigned

Minimum Qualifications:

Seven (7) years of relevant experience with Hyland OnBase or other content management systems, conducting user research and testing to understand needs, or troubleshooting and system maintenance with a minimum of three (3) years professional experience as a Product Owner, System Administrator, Project Manager or similar roles working within IT, applications, or systems, using Agile/Scrum and Waterfall methodologies.

OR

A combination of related education and/or relevant experience in an occupation related to the work assigned equal to seven (7) years, with a minimum of three (3) years professional experience as a Product Owner, System Administrator, Project Manager or similar roles working within IT, applications of systems, using Agile/Scrum and Waterfall methodologies.

Substitution :

Additional, relevant education will substitute for the required experience on a year-for-year basis.

Preferred Qualifications:

• Self-motivation with strong, proven analytical and problem solving skills, attention to detail, and eagerness to continuously learn
• Ability to quickly absorb technical concepts and communicate effectively with non-technical and technical audiences, verbally and in writing
• Ability to multitask and work under pressure
• Demonstrated ability to develop and maintain effective stakeholder, development, and team relationships
• Deep customer empathy and curiosity that's paired with knowledge of how to gather and synthesize customer needs
• Proficiency in conducting user research and testing to understand needs
• Product Owner experience
• System Administrator experience
• Project Management experience
• Hyland OnBase certifications
• Knowledge of Agile methodologies and how to implement them
• Prior State of Colorado work experience
• Strong ability to liaison between technical teams and business stakeholders, ensuring alignment with Department and Division goals
• Strong oral and written communication skills
• Strong analytical, critical thinking and problem solving skills.

• Travel -- required from time to time to coordinate efforts with stakeholders including CDHS offices across the state, county partners, other state agencies, community organizations and federal partners.
• Standard Background Check Required --ALL CDHS employees (non-direct contact):
  CBI name check, ICON Colorado court database, Medicare fraud database, Reference checks, Professional License verification (licensure requirements), and drug screen (commercial Driver’s license)
• Former State employees who were disciplinarily terminated or resigned in lieu of termination must (1) disclose that information on the application (2) provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position, (3) provide the employee number from the applicant’s prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email ( ), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov ; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

How to Apply

The Assessment Process

For additional recruiting questions, please contact

Sign-On Incentive:

Upon approval, a sign-on incentive based on position, ranging from $2,000 to $7,000 (prorated if a part-time position), will be given in three payments: within two pay cycles of when the new employee starts at CDHS, 180-day anniversary and 270-day anniversary with CDHS. These incentives will be available to the first 1,000 new employees in select high-need positions.

About Us:

If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human