Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, Live Nation Media & Sponsorship and Artist Nation Management.

Ticketmaster is the global event ticketing leader with over 465 million tickets sold and more than 12,500 clients in 22 countries. Live Nation Concerts has become the single largest provider of live entertainment in the world producing over 25,500 shows annually for over 3,300 artists in 37 countries. Artist Nation Management is one of the world’s leading artist management companies, representing more than 350 artists. These businesses power Live Nation Media & Sponsorship to deliver music marketing programs across 900 brands enabling advertisers to tap into the 63 million fans Live Nation Entertainment delivers annually through its live event and digital platforms. For additional information, visit

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE JOB:

Working within the IT Service Desk Team, you will be the first point of contact to our internal customers. Your role is to help our customers resolve their IT issues or escalate them to our 2nd line team. This service desk operates 24/7, 365 days a year.

WHAT THIS ROLE WILL DO:

1. Day to day operation of Service Desk function including direct call handling and incident management.
2. Delivery of first level support to customers.
3. Creation of training material, documentation and manuals; documentation of records for recurring errors.
4. Help with computer setup/configuration tasks as directed.
5. Assist staff with IT tasks/projects as requested.

WHAT THIS PERSON WILL BRING:

1. Bachelor's degree in Information Technology or related field preferred or a combination of education and other equivalent experience.
2. Minimum two years of relevant, hands-on, professional experience in service and support functions of a global heterogeneous environment.
3. Experience in working within a distributed matrix organization of a global enterprise.
4. Strong customer service orientation.
5. Sharp mind-set and capability for analysis and judgment.
6. Excellent interpersonal and professional communication skills.
7. Should possess an interest in technology, computers and mobile devices.
8. Possess ability to work under pressure and multi-task while working under deadlines.
9. Possess a positive and proactive attitude towards customer support and desire to help people.
10. Working knowledge of MS Office 365, Windows, Mac OS X, Box.
11. Prior experience with hardware/software installation & configuration preferred.

BENEFITS & PERKS

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

HEALTH : Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA).

YOURSELF : Free concert tickets, generous paid time off including paid holidays, sick time, and personal days.

WEALTH : 401(k) program with company match, stock reimbursement program.

FAMILY : New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support.

CAREER : Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment.

OTHERS : Volunteer time off, crowdfunding match.

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, citizenship, race, sex, gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable law.

The expected compensation for this position is: $20.38 USD - $25.48 USD Hourly.