Ascendo.ai is a customer support and field service AI agent platform that leverages generative AI to revolutionize customer support. It provides support engineers with tools to solve issues, detect anomalies, provide knowledge intelligence, manage backlogs, and makes spare planning smart. For end customers, it offers a no-code self-service platform using AI, Cognitive RPA, NLP, and ML technologies. Support leaders gain visibility across people, products, and customers, identifying patterns, trends, anomalies, and risks. The platform boasts high accuracy (average 1.59 accuracy, top two predictions correct), supports 161 languages, and supports 9906 products. Key features include Augmented Agent, Know the Expert, Voice of the Customer, Smart Backlog, Auto Root Cause, Knowledge Intelligence, Sentiment Analysis, and Logistics. Integrations include AI Search, AI Agents, Chrome Extension, Slack, SAP, Zendesk, and Salesforce. Pricing plans include Starter, Growth, Pay As You Go, and Enterprise.

Experience Requirements:

1. Demonstrable experience in marketing together with the potential and attitude required to learn.
2. Proven experience of minimum of 1.5 years in identifying target audiences and in creatively devising and leading across channels marketing campaigns that engage, educate and motivate.

Other Requirements:

1. Solid knowledge of website analytics tools.
2. Experience in setting up and optimizing Google Adwords campaigns.
3. Numerically literate, comfortable working with numbers, making sense of metrics and processing figures with spreadsheets.
4. A sense of aesthetics and a love for great copy and witty communication.
5. Up-to-date with the latest trends and best practices in online marketing and measurement.

Responsibilities:

1. Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door.
2. Deploy successful marketing campaigns and own their implementation from ideation to execution.
3. Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis.
4. Produce valuable and engaging content for our website and blog that attracts and converts our target groups.
5. Build strategic relationships and partner with key industry players, agencies and vendors.

Additional Requirements for Python Developer:

1. Bachelor's degree in computer science, computer engineering, or related field.
2. 1-2 years of experience as a Python developer.
3. Expert knowledge of Python and related frameworks including Django and Flask.
4. A deep understanding of multi-process architecture and the threading limitations of Python.
5. Familiarity with server-side templating languages including Jinja 2 and Mako.
6. Ability to integrate multiple data sources into a single system.
7. Familiarity with testing tools.
8. Ability to collaborate on projects and work independently when required.

Responsibilities:

1. Coordinating with development teams to determine application requirements.
2. Writing scalable code using Python programming language.
3. Testing and debugging applications.
4. Developing back-end components.
5. Integrating user-facing elements using server-side logic.

Support Specialist Requirements:

1. Knowledge of commonly-used concepts, practices, and procedures within the software support field.
2. Strong oral and written skills.
3. Technical knowledge working in any support system, data entry experience.
4. Customer service experience is a plus.
5. Adherence to detailed analysis of system performance and tracking progress of testing.
6. Working knowledge of tools (Any Support system, Jira; Knowledge of working with Power BI will be a plus).
7. Understand Excel, Word, Access, and PowerPoint.
8. Strong process management experience and documentation experience.

Responsibilities:

1. Provide support to end users on a variety of issues.
2. Identify, research, and resolve technical problems.
3. Quality check of the entire system on a daily basis.
4. Ability to create, maintain and execute test plans.
5. Respond to telephone calls, emails, and collaboration tool requests for technical support.