What You Will Do

• Lead projects involving API development, integrations, and data delivery pipelines, ensuring alignment with customer and organizational needs.
• Act as a technical leader, helping triage on-call tickets, prioritize and unblock team members, and guide sprint planning to drive effective execution.
• Collaborate with engineering and product teams to design and deliver customer-facing APIs and integrations with a focus on reliability, scalability, and performance.
• Debug and troubleshoot complex production issues across multiple systems, leveraging strong analytical skills and attention to detail.
• Help the team improve practices for logging, monitoring, and telemetry to ensure quick identification and resolution of issues.
• Serve as a mentor for other engineers, fostering a culture of knowledge sharing and technical excellence.

What You Will Bring

• A culture-first, team-first attitude to everything you do.
• 5+ years of production software engineering experience, including:
  • Developing and maintaining RESTful APIs and integrations.
  • Working with Go (Golang) for backend development.
  • Leveraging Elasticsearch for search and analytics pipelines.
  • Managing cloud-based infrastructure, including S3 and GCP , with proficiency in tools like Protobuf for efficient data serialization.
• Proven experience leading technical projects and helping teams navigate competing priorities in a fast-paced environment.
• A structured approach to triaging issues: the ability to quickly assess, prioritize, and delegate or resolve problems during on-call rotations.
• Strong debugging skills, including the ability to diagnose and resolve complex issues across APIs, integrations, and distributed systems.
• A collaborative and communicative mindset, with a willingness to engage across teams and disciplines to deliver customer value.

Nice to Haves

• Experience with delivering data to customers through APIs, SDKs, or other data integration methods.
• Familiarity with authentication and security standards like Auth0, API keys, and TLS.
• Strong interest in customer success and the ability to translate technical requirements into impactful solutions.
• Knowledge of monitoring and logging tools to improve observability (e.g. Grafana, Honeycomb, CloudWatch).
• Hands-on experience with CI/CD pipelines and DevOps practices.