Reporting to the Information Technology (IT) Manager, the IT Systems Analyst will play a critical role in ensuring the operability of essential IT systems. This position requires a candidate with several years of experience, proficient in managing complex tasks, and capable of acting as a liaison between technical teams and business stakeholders. The analyst will perform both support and system analyst responsibilities, focusing on enhancing system performance and supporting end-users.

Key responsibilities include, but are not limited to:

• Administering IT Technical Documentation Control.
• Engaging with stakeholders to gather requirements and assure infrastructure performance aligns with end-user expectations.
• Troubleshooting and resolving end-user connectivity issues.
• Assisting in the deployment, maintenance, and troubleshooting of core business applications, including application servers, hardware, endpoints, and databases.
• Conducting research on hardware or software products to fulfill technical, database, networking, or security needs.
• Perform support, troubleshooting, and performance monitoring/tuning for the data networks, which includes WAN, LAN, VPN, and Wi-Fi networks.
• Provide recommendations for network improvements, optimization, and deployment plans.
• Perform implementation, maintenance, and troubleshooting of network components to ensure maximum uptime and optimal refresh intervals.
• Provide network documentation, training, and team guidance.
• Provide a strong background in cloud/virtual networking and optimize network configuration to allow cloud systems to scale.
• Configuring security settings and access permissions for individuals and groups.
• Perform support, troubleshooting, and performance monitoring/tuning for the databases.
• Perform data analysis and reporting for business decision-making.
• Assisting with IT infrastructure support and inventory management administration.
• Administering Azure, M365 tools, including Exchange, Teams, SharePoint, and OneDrive.
• Oversee system performance, optimization, and ensure continuous improvement.
• Collaborating with the IT team to develop solutions and build a knowledge base aimed at streamlining systems.
• Participating in after-hours on-call rotation.
• Participates in Change Management process.
• Provide troubleshooting and support to end-users.
• Performing other duties as directed by the IT Manager.

Experience and Skills:

MINIMUM EDUCATION REQUIREMENTS

Bachelor’s degree in information technology, Management Information Systems, Computer Science, or a related field required. Experience may be considered in lieu of the degree.

MINIMUM EXPERIENCE REQUIREMENT

• Minimum 4-6 years applicable experience in information technologies and systems analysis is required.
• Experience installing, configuring, documenting, testing, training, and implementing new applications, infrastructures, databases, and systems.

KNOWLEDGE AND TECHNICAL SKILLS REQUIREMENT

• Demonstrated expertise with technical systems and applications.
• Broad understanding of programming languages (e.g., Python, SQL), database management (e.g., MSSQL), system integration, and enterprise applications.
• Proficiency in diagramming tools (e.g., Visio) with a strong capability in creating comprehensive documentation for infrastructure designs and disaster recovery plans.
• Network protocols including DHCP, DNS, BGP, EIGRP, OSPF and L2/L3 switching protocols and network security.
• Virtualization Networking specifically within VMWare and Azure environments.
• Experience with Cisco routers, switches, firewall and wireless hardware.
• Experience with SolarWinds Network Management suite of applications.
• LAN/WAN Configuration and Management.
• A working knowledge of Advanced Windows Domain administration. This would include Active Directory, Group Policy, Sites and Services, DNS, and DHCP.
• A working knowledge of troubleshooting/monitoring tools.
• Excellent verbal and written communication skills.
• Demonstrated ability to think critically, troubleshoot effectively, and make timely and sound decisions.
• Excellent interpersonal skills and service-oriented attitude.
• Excellent time management and organizational skills.
• Skilled in active learning.

Houston Forensic Science Center offers a competitive salary and benefit package.