Technology | Infrastructure - Contact Center | end user computing and services, site support and executive support
Job Description:
- Windows 10 & 11 OS installation and troubleshooting
- Worked on Windows Active Directory and familiar with AD concepts & GPO
- Knowledge and Worked on Laptop imaging using SCCM
- O365 support and troubleshooting at the client end (Outlook, Teams, One Drive, One Note, etc.)
- Laptop / Desktop Hardware troubleshooting and Hardware Vendor coordination
- Understanding of VPN and experience with any VPN client
- Work on Network Printer and Secure Printer installation and troubleshooting
- Worked on Laptop Encryption and troubleshooting (McAfee / BitLocker)
- Antivirus update / scanning and troubleshooting at the client end
- Knowledge / Work experience with Thin Client & VDI
- Supporting VC and web conferencing tools like Webex, Zoom, etc.
- Troubleshooting Docking Stations
- L1 Application troubleshooting
- Worked on Service Now ticketing tool or any other ITIL Tool
- Clear concept of Incident, Problem, Request, and Asset Management
- Worked on remote tools like Bomgar or any other remote support tool
- Creating Knowledge base documents and user training
- Work experience on Backup tools
- Understanding of VOIP and soft phone
- Asset Management experience
- New user onboarding experience
Personal skills - Positive Attitude
- Good Teamwork
- Excellent verbal and written communication skills
- Good customer orientation
- A high degree of initiative and flexibility
About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with #J-18808-Ljbffr