Overview

The EDI Application Administrator is responsible for the installation, configuration, maintenance, and support of EDI software applications within the organization. This role ensures the optimal performance, availability, and security of applications to meet business needs and user requirements.

Responsibilities

1. Installs, configures, and updates software applications based on business requirements and vendor recommendations.
2. Ensures proper integration of applications with existing systems and databases.
3. Monitors application performance and availability, troubleshooting issues and ensuring timely resolution.
4. Performs routine maintenance tasks, such as applying patches, updates, and upgrades to applications.
5. Collaborates with vendors for technical support, issue resolution, and updates.
6. Manages user accounts, access permissions, and configurations within applications.
7. Provides technical support and training to end-users on application functionality and usage.
8. Creates and maintains user documentation and training materials.
9. Implements security measures to protect application data and ensure compliance with organizational policies and industry regulations.
10. Conducts regular audits and assessments to ensure applications meet security and compliance standards.
11. Develops and implements backup and recovery procedures for application data.
12. Tests backup and recovery processes to ensure data integrity and availability.
13. Communicates with software vendors regarding application issues, updates, and enhancements.
14. Collaborates with internal stakeholders, including IT teams and business units, to understand application requirements and resolve issues.

Secondary Duties and Responsibilities

1. Evaluates and recommends new software applications or upgrades to enhance organizational efficiency and effectiveness.
2. Participates in IT projects, such as application migrations, integrations, and enhancements.
3. Documents application configurations, procedures, and troubleshooting steps for reference and training purposes.

Qualifications

Education and Experience

Bachelor’s degree in Information Technology, Computer Science, or related field; or equivalent work experience. Minimum of 4 years of experience in administering and supporting software applications in a corporate environment. Proficiency in installing, configuring, and maintaining applications on various platforms (e.g., Windows, Linux). Strong understanding of application deployment methodologies, including cloud-based solutions. Experience with application monitoring tools and performance optimization. Knowledge of IT security principles and practices related to application management. Excellent problem-solving, analytical, and communication skills. Ability to work independently and collaboratively in a team-oriented environment.

Special Skills, Licenses and Certifications

Familiarity with Edifecs products or related technologies (preferred). Familiarity with database management systems and SQL (preferred).

Performance Based Competencies

1. Adaptability: Demonstrates flexibility and resilience in response to changing priorities and challenges.
2. Teamwork: Works collaboratively with others to achieve shared goals and resolve issues.
3. Customer Focus: Anticipates and meets the needs of internal and external customers.
4. Problem Solving: Identifies issues, gathers relevant information, and develops practical solutions.
5. Technical Expertise: Applies specialized knowledge effectively to enhance application performance and reliability.

Work Environment And Physical Demands

More than 80% of work time is spent in front of a computer monitor. May be required to lift, carry, or move equipment of varying size, weighing up to 50 lbs. May be required to bend, stoop, kneel, crawl, or work in other non-standing and non-sitting positions to install cabling, systems hardware, and other related equipment.

All HealthPlan employees are expected to:

• Provide the highest possible level of service to clients;
• Promote teamwork and cooperative effort among employees;
• Maintain safe practices; and
• Abide by the HealthPlan’s policies and procedures, as they may from time to time be updated.

HIRING RANGE:

$118,518.94 - $154,074.63

IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.