We're searching for talented individuals who provide intelligence, engineering, and mission management expertise for the Government. This program will maximize the effectiveness and efficiency of our country’s most important missions both at home and abroad. If you are ready to support a high-performing team that truly makes a difference, then come join us!

Job Description:

We are looking for a dedicated System Administrator who will provide support for the implementation, troubleshooting, and maintenance of IT systems. You will manage IT infrastructure and related processes, ensuring smooth daily operations, monitoring, and resolving issues for client/server, storage, network, and mobile devices. You will handle Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution, as well as escalate and communicate system statuses to agency management and internal customers. Additionally, you will support the dispatch system, address hardware problems, configure and manage UNIX and Windows operating systems, install and update software, troubleshoot network components, and implement system enhancements to boost reliability and performance.

The Level 3 Systems Administrator shall possess the following capabilities:

• Provide support for implementation, troubleshooting and maintenance of IT systems
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
• Manage the daily activities of configuration and operation of IT systems
• Provide assistance to users in accessing and using IT systems
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide in-depth experience in trouble-shooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process
• Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
• Support the design of systems, mission architecture and associated hardware
• Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
• Analyze and resolve complex problems associated with server hardware, applications and software integration.

Qualifications:

• Fifteen (15) years of experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor’s degree.
• Strong Linux experience and Strong Windows experience
• For Linux:
  • Must be DoD 8570.01-M certified
  • Familiar with STE/STN tools
• Experience In:
  • Networking
  • OS: RHEL/CentOS
  • Automations (Ansible)
  • Virtualization (VMWare, KVM)

Certifications Required:

• Must be DoD 8570.01-M certified

Position requires active Security Clearance with appropriate Polygraph