Tilcon Connecticut Inc., a CRH company, has played a vital role in building infrastructure around our state, serving the market from 23 locations throughout Connecticut. As a leading supplier of quality crushed stone, hot mix asphalt, and ready mix concrete, Tilcon Connecticut has supported the construction of superior roads, buildings, and bridges. The most respected name in the construction industry, from the quarry to the road, Tilcon Connecticut does it all!

Position Overview

We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Solutions Specialist. In this role, you will be a primary point of contact for our customers, responsible for delivering exceptional service by addressing inquiries, resolving complex issues, and ensuring customer satisfaction. This position requires a blend of analytical thinking, problem-solving skills, and a passion for helping others.

Key Responsibilities

1. Act as a trusted advisor to customers by understanding their needs, identifying issues, and providing tailored solutions.
2. Review and validate billing ticket data using various resources to ensure accuracy, completeness, and compliance with company policies and customer agreements.
3. Accurately create, process and manage customer quotes and orders in point-of-sale system.
4. Provide comprehensive administrative support to the commercial team overseeing the preparation, coordination, and distribution of reports and purchase orders.
5. Collect, verify, and maintain up-to-date exemption certificates for the commercial division.
6. Investigate and resolve complex customer inquiries through research, analysis, and collaboration with internal teams.
7. Document customer interactions, track issues, and follow up to ensure resolution meets customer expectations.
8. Collaborate with cross-functional teams to improve processes, share insights, and contribute to continuous service improvements.
9. Maintain up-to-date knowledge of company products, services, and policies to provide accurate information to customers.
10. Conduct root cause analysis of recurring billing errors and recommend process improvements to proactively identify trends and potential issues.
11. Perform additional duties and coverage as needed to support commercial division objectives.

Qualifications

Education/Experience

1. 3-5 Years experience in sales, customer service, account management, or a similar role that required problem resolution.
2. Industry Experience desired but not required.
3. High school diploma or GED required.

Knowledge/Skill Requirements

1. Strong analytical and investigative skills with a solution-oriented mindset.
2. Excellent communication and interpersonal skills, with a focus on empathy and active listening.
3. Capacity to recognize patterns and relationships between tasks ensuring consistent and informed execution across various responsibilities.
4. Ability to manage multiple tasks, prioritize effectively, and work well under pressure.
5. Proficiency in using customer relationship management systems and other support tools.
6. A collaborative team player with a commitment to continuous learning and improvement.
7. Ability to be a self-starter and able to operate under general guidelines.
8. Reliable attendance and work record.
9. Must be able to work additional hours as needed.

The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required.

What CRH Offers You

1. Highly competitive base pay
2. Comprehensive medical, dental and disability benefits programs
3. Group retirement savings program
4. Health and wellness programs
5. A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

If you’re up for a rewarding challenge, we invite you to take the first step and apply today!

Tilcon Connecticut Inc., a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability