At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

• Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
• Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
• Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
• Talkdesker: YOU!

As we navigate an era of AI-driven transformation and efficient growth, we seek a dynamic and visionary Vice President of People Business Partners to shape our workforce, foster innovation, and align people programs with business goals.

Leading People Business Partnership, you will drive key initiatives to empower teams, accelerate talent development, and enhance organizational effectiveness. As a trusted advisor to senior leadership, you will design and implement cutting-edge people strategies that enable scalable growth while maintaining an exceptional employee experience.

Responsibilities:

• Reimagine People Business Partner Strategy: Lead the evolution of our business partnering to support a high-performing, agile, and engaged workforce
• Data-Driven People Strategy: Leverage workforce analytics, AI-driven insights, and key People metrics to inform strategic decision-making, optimize talent initiatives, and drive continuous improvement in organizational effectiveness
• Organizational Design & Workforce Planning: Lead workforce planning and scalable organizational design to drive efficiency, sustainable growth, and long-term success
• Strategic Business Partnership: Act as a trusted advisor to senior leaders, people COEs, and cross-functional partners, embedding people strategies into business decisions and driving scalable, high-impact programs that enable business success
• Change Management & Organizational Agility: Lead change management efforts to support business evolution, ensuring smooth transitions and fostering a culture of adaptability and resilience
• Employee Relations & Compliance: Oversee complex employee relations issues, ensuring compliance with global labor laws and fostering a fair, ethical, and transparent work environment
• Talent Development: Partner with the Head of L&D to co-design and drive succession planning, mentorship programs, and high-potential talent programs to build a strong leadership pipeline
• Future-Ready Learning & Development: Partner with our Head of L&D to inform the design and delivery of training, personalized learning experiences, and leadership development programs to equip our workforce with the skills needed to execute our business objectives
• Compensation & Total Rewards Alignment: Partner with Total Rewards teams to ensure competitive and equitable compensation strategies that attract and retain top talent

Requirements:

• Proven People Leadership: Extensive experience leading and mentoring high-performing People teams in high-growth, global environments
• Transformation Expertise: Exceptional ability to navigate complexity and ambiguity, driving large-scale people transformation initiatives with agility and confidence
• Strategic Influence: Strong ability to engage, influence, and inspire leaders at all levels, serving as a strategic partner in shaping the future of work
• Future-Focused and Data-Driven: Deep understanding of AI, automation, and workforce analytics, leveraging data-driven insights to drive decision-making and continuous improvement
• Passion for People and Culture: A strategic builder with a passion for driving innovation, collaboration, and excellence at scale

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.