Share this job: Share Applications Engineer with a friend via e-mail Our Opening and Your Responsibilities We are seeking a detail-oriented and customer-focused applications engineer to provide expert-level support for our Process Analytical measurement parameters. This role is critical in ensuring customer success by addressing key technical inquiries, troubleshooting issues, providing application-specific solutions, and delivering engaging trainings and product demonstrations. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to effectively communicate complex concepts to diverse audiences. This position bridges the gap between customers, product management teams, and technical experts, while also playing a key role in showcasing product capabilities through hands-on demos and customer training sessions. Essential Duties and Responsibilities * Developing a deep understanding of product features, functions, and applications in real-world scenarios. * Acting as a trusted advisor to customers, recommending best practices and usage tips. * Assisting customers with integrating our solutions into their workflows or systems. * Responding promptly to customer inquiries via email, phone, and online support systems. * Diagnosing and resolving application-specific technical issues related to process analytical measurements. * Providing step-by-step guidance for system configuration, troubleshooting, and optimization. * Designing and delivering engaging product training sessions for customers, both onsite and remotely. * Conducting live demonstrations of product features and applications tailored to customer needs. * Creating training materials, including videos, presentations, and user guides. * Creating and updating technical support materials, including FAQs, manuals, and troubleshooting guides. * Providing insights on common issues or product enhancement opportunities to improve customer satisfaction. * Providing onsite support as needed for complex troubleshooting, system setup, or demonstrations. * Supporting remote system installations, upgrade, and software configuration. * Other duties may be assigned.* Degree in engineering, biological sciences, chemistry or related technical field is preferred. * 5+ years of experience in a bioprocessing environment, technical support, application support, or related field. * Experience conducting technical product trainings or demos is highly preferred. * Intermediate to advanced knowledge of Microsoft Office suite, especially Excel and PowerPoint. * SAP experience is preferred.* Ability to travel up to 25%, including both overnight and local travel. * Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire * Tuition reimbursement, educational matching gift program, perks and discounts * Parental and caregiver leave programs* All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits * Global market strength and worldwide leadership in precision instrumentation * A brand name that is identified worldwide with precision, quality, and innovation* Thousands of patents, design and innovation awards across the Mettler Toledo * Global recognition for the quality of our products and servicesPreferred Location Massachusetts Share this job: Share Applications Engineer with a friend via e-mail
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