Data Center Operations Site Manager, ADC InfraOps DCO

Job ID: 2925952 | Amazon Data Services, Inc.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Do you like helping U.S. government agencies implement innovative cloud computing solutions and solve technical problems? Are you committed to fundamentally transforming the way national security and defense mission agencies partner with industry to meet mission requirements? Do you have experience managing large, complex programs?

Amazon Web Services (AWS) is seeking a Data Center Operations (DCO) Site Manager to join the Global Infrastructure Operations organization and serve as a technical resource and leader within data centers. We are currently expanding our infrastructure management team and we are looking for a manager with experience in people leadership, a strong technical understanding of data center operations and infrastructure, and the drive and vision to take AWS Data Center Operations into the future.

This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.

Key Job Responsibilities

1. Lead and supervise a team of Data Center Technicians and hourly employees across multiple data centers, installing, maintaining and decommissioning network and server hardware.
2. Oversee the safety, security, availability, quality, and performance of the team, while driving a positive customer experience across multiple shift schedules.
3. Manage team and individual performance; delivering performance reviews, and addressing staffing needs.
4. Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.
5. Mentor, train and develop career progression for direct reports and members of the organization.
6. Obsess over team learning and development, both from a technical/functional and soft skills (critical thinking, emotional intelligence, and adaptability) development perspective.
7. Coordinate support of change management resources in partnership with electrical and mechanical operations teams.
8. Develop, improve, and share operational best practices across the region and with peers globally.

A Day in the Life

The DCO Site Manager is the first line leadership role for our compute operations teams within an AWS region. They will have managerial responsibility for safety, security, availability, scaling, costs and efficiency for their department. They lead the team that is installing, maintaining, and de-commissioning network and server equipment in a safe, secure and cost-effective manner across the region. The DCO Site Manager must manage across each function but also have the ability to dive deep into any given function as needed.

BASIC QUALIFICATIONS

1. Bachelor’s degree in an IT-related field or equivalent professional or military experience.
2. 2+ years of experience in Data Center Operations or similar roles.
3. 2+ years of experience in managing personnel or equivalent leadership experience.
4. Current, active US Government Security Clearance of TS/SCI with Polygraph.

PREFERRED QUALIFICATIONS

1. A Bachelor's degree or an equivalent combination of education and experience.
2. Experience in hiring and staffing, and excellent verbal and written communication skills.
3. Linux/UNIX certification and/or administration experience.
4. Network certification - CCENT/CCNA, Network.
5. Hardware architectures knowledge and troubleshooting experience.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,900/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit this link .

This position will remain posted until filled. Applicants should apply via our internal or external career site.

Important FAQs for current Government employees

Before proceeding, please review the following FAQs here .