Direct message the job poster from GDI Infotech

Location: (Corona) – Hybrid with On-site client visits

About the Role:

We’re looking for a skilled and experienced Level 2 IT Technician to join our team. In this role, you’ll provide advanced technical support to our clients, focusing on resolving complex issues, maintaining IT systems, and ensuring optimal performance. You'll work closely with both end-users and senior technical teams, troubleshooting and solving a variety of IT challenges while building strong, trusted relationships with clients.

Key Responsibilities:

• Advanced Troubleshooting: Address complex IT issues escalated from Level 1 support, including network, server, and workstation problems.
• Client Support & Engagement: Build and maintain positive relationships with clients, providing exceptional support to ensure their technology is running smoothly.
• System Administration: Manage and maintain Windows Active Directory, Azure Active Directory, Exchange Online, and other critical systems.
• Project Involvement: Assist with larger IT projects, system deployments, and upgrades as needed.
• Collaboration: Work closely with internal teams to support larger projects, share knowledge, and provide technical guidance to junior staff.
• Continuous Improvement: Continuously evaluate and improve IT systems and processes to enhance client satisfaction and internal efficiency.

What We’re Looking For:

• Technical Expertise: Solid experience with network troubleshooting, server management, and workstation support. Familiarity with firewalls, VPNs, and TCP/IP protocols.
• Certifications: CompTIA, Microsoft, or similar certifications (such as MCSA or MCSE) preferred or equivalent hands-on experience.
• System Knowledge: Experience working with Windows Active Directory, Azure AD, Exchange Online, and Office 365.
• Hardware & Software: Proficient in diagnosing hardware and software issues, including troubleshooting, repairs, and malware management.
• Problem Solving: Strong analytical and diagnostic skills, with the ability to resolve complex technical issues efficiently.
• Professional Communication: Ability to communicate technical concepts clearly and effectively to non-technical users and senior leadership.
• Adaptable & Reliable: Ability to handle a range of tasks in a fast-paced environment, with a strong sense of accountability.

What We Offer:

• Competitive salary and benefits package.
• Training and development opportunities for continuous learning and career growth.
• Collaborative and supportive work environment.
• Opportunities to work on diverse and challenging projects.

Requirements:

• Minimum 3 years of hands-on IT support experience, with at least 1 year at the Level 2 support level.
• Retail or client-facing experience preferred.
• Valid driver’s license and reliable vehicle for travel to client sites.
• Technical degree or equivalent professional experience is a plus.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting