Job Overview:

Under the general direction from the IS Manager, the position performs high level technical systems analysis and programming in one or more specialized phases of applications, acts independently. Also prepares detailed specifications from which programs will be written and is responsible for understanding customer needs and processes to ensure maximum utilization of automation and system availability. This position is responsible for program design, coding, testing, debugging and documentation, following departmental standards. Works with other Information System teams to ensure the performance of underlying technical infrastructure and software utilization. Involved in a multi-disciplinary team approach for selection and implementation of new or upgraded systems. This position will participate in application development, modifications of existing and new systems, customer support, consulting and providing information as appropriate to departments, management and the organization.

Application: ServiceNow

Job Requirements:

• Bachelor's Degree in Information Systems
• Other relevant fields of study
• Equivalent experience accepted in lieu of degree
• Flexible/adaptable learning and understanding new technologies
• Proven analytical and problem-solving abilities
• Ability to work both independently and in a team-oriented, collaborative environment
• Execute tasks in a high-pressure environment
• 3-4 years experience in a related field

Job Responsibilities:

• With minimal supervision supports departmental and organizational processes including customer support and problem resolution in a timely manner to ensure maximum system availability. Provides appropriate escalation of critical issues as necessary.
• With minimal supervision, performs high quality definition, analysis, design, programming functions and documentation for assigned projects and requests.
• With minimal supervision, ensures that project solutions - designs, request for proposal, system acquisition, and modification, etc. - meet the goals and objectives of the requesting department.
• Demonstrates flexibility and initiative in seeking and/or accepting additional assignments.
• Attends technical/professional training courses - seminar or self-study - for career development and job responsibility performance.
• Leadership: Work with teams and provide constructive feedback to move initiatives forward. Submit innovative ideas to improve quality or efficiency.

Other Job-Related Information:

On-call is expected in this position, per the Information Systems On-Call policy.

Working Conditions:

• Climbing - Rarely
• Concentrating - Frequently
• Continuous Learning - Consistently
• Hearing: Conversation - Consistently
• Interpersonal Communication - Frequently
• Kneeling - Rarely
• Lifting <10 Lbs - Consistently
• Lifting 50+ Lbs - Rarely
• Lifting 11-50 Lbs - Occasionally
• Pulling - Rarely
• Pushing - Rarely
• Reaching - Rarely
• Reading - Frequently
• Sitting - Frequently
• Standing - Occasionally
• Stooping - Rarely
• Thinking/Reasoning - Consistently
• Use of Hands - Frequently
• Color Vision - Rarely
• Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors:

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

• Serve: Welcome everyone by making eye contact, greeting with a smile, and saying "hello".
• Excel: Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met.
• Respect: Respect cultural and spiritual differences and honor individual preferences.
• Value: Value the time of others by striving to be on time, prepared and actively participating.
• Engage: Acknowledge wins and frequently thank team members and others for contributions.