Detailed Description

Align with customers, partners, and internal teams, creating solutions to drive business value.

Duties/Behaviors

1. Assist in the design of networking and mobility solutions to fix a diverse range of business problems for a variety of customer verticals, using the best technology solutions to meet specific business needs.
2. Assist Solution Architects in the business development life cycle to identify and qualify current networking and mobility offerings and validate emerging product offerings.
3. Become the customer’s trusted technical advisor on projects for smaller accounts, and establish a relationship with the customer independent of the account manager.
4. Maintain a professional demeanor when dealing with customers; interact at all levels within the customer organization.
5. Discuss customer business goals, and provide evaluation and direction in both operational processes and technical architectures.
6. Write proposals, reports, and general project documentation.
7. Develop level of effort and cost estimations for completion of product solutions.
8. Develop Statement of Work documentation for the completion of product solutions.

Education:

Bachelor’s degree or equivalent in related field experience.

Experience:

• 3+ years network or mobility design and/or implementation experience and customer-facing solution-based selling.
• Proven work experience dealing with major customer accounts.

Technical Skills:

• Knowledge of core technology services and design of the most core networking solutions across a broad range of customer verticals.
• Strong network protocols and design.
• Broad-based technology understanding and competence in multiple technologies and solutions.

Professional Skills:

• Ability to apply knowledge of sales strategies in behavior and communications throughout the duration of the sales cycle.
• Ability to work in complex situations and implement more creative solutions into their designs, and to proactively solve problems and suggest solutions.
• Ability to integrate all business processes to optimize opportunity, profitability, and productivity.
• Ability to present networking solutions to a variety of technical and nontechnical audiences.
• Ability to listen and communicate orally and in writing to technical, nontechnical, and executive customer contacts.
• Strong ability to write proposals, and create proposal templates and best practices.
• Ability to interact across a broader range of customer contacts, and to guide other employees with their customer interactions.
• Strong understanding of business principles, key drivers, and business models.
• Customer-service oriented.