1 week ago Be among the first 25 applicants
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
Job Location: Austin, TX | Atlanta, GA | Denver, CO | New York, NY | San Francisco, CA | Seattle, WA | Washington DC
Job Description
As a Customer Solutions Engineer (CSE), you will be the trusted technical advisor throughout a customer’s lifecycle. You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Cloudflare platform to its fullest extent. Your goal is to help customers be successful and derive the most value possible from their Cloudflare investment.
As a CSE, you strive to understand customer requirements and issues at the molecular level. No matter your background, you have natural curiosity and desire to identify root causes of strange problems and the most elegant and efficient solutions. Fundamentally, you are enamored with how the internet works.
You will work closely with the Customer Success Manager (CSM) as well as every other team at Cloudflare, from Sales and Product to Engineering and Customer Support. Customer success will drive you through the entire organization as you seek out and implement scalable solutions for your customer’s needs.
Responsibilities
As a critical member of the Account Team, you will serve as a trusted technical advisor, help expand existing business, and ensure the success of our customers:
- You will be part of a regional team and will work closely with CSMs supporting the regional book of business.
- Deliver a timely and organized onboarding for customers, ensure customers see the full value in Cloudflare's products, and advise on technical best practices.
- Ensure customer retention and expansion through relationship building and participation in periodic account reviews.
- Provide customers with clear proactive technical guidance and expertise across all our products.
- Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations.
- Proactively identify opportunities for expansion for existing customers.
- Promote retention by capturing and communicating gaps in product or features.
- Contribute towards the success of the CSE organization through knowledge-sharing activities.
- The role may require 20-30% travel to attend meetings with customers, attend conferences, and other industry events.
Experiences might include a combination of the skills below: - Fluent in English.
- 3-6 years of prior post-sales customer relationship management.
- Deep understanding of how the internet works and the desire to expand that knowledge.
- Ability to proactively identify and solve problems then build sustainable solutions to prevent recurrence.
- Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash).
- Technical curiosity and passion.
- Ability to manage a project, work to deadlines, and prioritize between competing demands.
Bonus! Understanding of, or experience with, regulatory requirements such as PCI DSS, HIPAA, and SOC-2.
Compensation Compensation may be adjusted depending on work location.
- For Colorado-based hires: Estimated annual salary of $125,000 - $153,000.
- For New York City, Washington, and California (excluding Bay Area) based hires: Estimated annual salary of $136,000 - $166,000.
- For Bay Area-based hires: Estimated annual salary of $143,000 - $175,000.
Equity This role is eligible to participate in Cloudflare’s equity plan.
Benefits Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!
Health & Welfare Benefits - Medical/Rx Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Commuter Spending Accounts
- Fertility & Family Forming Benefits
- On-demand mental health support and Employee Assistance Program
- Global Travel Medical Insurance
Financial Benefits - Short and Long Term Disability Insurance
- Life & Accident Insurance
- 401(k) Retirement Savings Plan
- Employee Stock Participation Plan
Time Off - Flexible paid time off covering vacation and sick leave.
- Leave programs, including parental, pregnancy health, medical, and bereavement leave.
What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo : We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work.
Athenian Project : We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free.
1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver.
Sound like something you’d like to be a part of? We’d love to hear from you!
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. #J-18808-Ljbffr