Desktop Support Technician
Pay Rate: $28/ hour
Schedule: 8:00 am – 5:00 pm
Location: Fullerton, CA

Duties and Responsibilities

• Installing, configuring, and troubleshooting desktop operating systems and application software
• Performing system backups and data recovery operations.
• Maintaining inventory records of all hardware, software, and other IT equipment in the organization’s network environment.
• Assisting in the setup of new user accounts and providing basic orientation to new users on the usage of computer systems and related software applications.
• Maintaining an up-to-date knowledge of IT support tools, technologies, services, and procedures within the organization’s network environment.
• Responding promptly to customer inquiries regarding computer system problems or service requests through phone calls or service tickets.
• Knowledge of ServiceNow ticketing system and associated workflows.
• Ability to troubleshoot and resolve technical issues using ServiceNow tools.
• Familiarity with ServiceNow customization and configuration options.

Requirement, Experience & Education

• Highschool Diploma or GED from an accredited institution
• Minimum 2 years’ prior experience in Information Technology
• 2 years’ experience in IT Operating Systems, collaboration tools, and network topologies.
• 2 years’ experience with IT Support Chains.
• Strong human relation skills and be able to interact with internal and external customers, other support groups, BU or location manufacturing management, and GIS management.
• Possess effective verbal and written communication skills.
• Lift up to 30Lbs
• Thorough knowledge of MS Windows and Office 365
• Support Teams application
• Deployment of computers
• Support printing and peripherals
• Must be legally authorized to work in the United States
• Verification of employment eligibility will be required at the time of hiring

Apply Now!

• Download the Express Jobs App @ iTunes or Google Play
• Create an account @: and submit to North Anaheim, CA location
• Send your resume to
• Call or Text the Anaheim office @ (714) 399-0951

Eligible associates can receive the following benefits:

• 401(k) Retirement Savings Plan
• Training

Express Employment Professionals can help you find the job that is a good fit for your needs and abilities, and you’ll never pay a fee for our services and support. Our Staff is eager to serve as your contact for this position, as well as many others in our area. Take the first step toward your success. Apply with Express today!