The US Oncology Network is looking for a Senior Clinic Scheduler to join our team at Texas Oncology . This full-time position will support the Memorial City location in Houston, Texas.

Located on the west side of Houston along I-10, Texas Oncology - Memorial City is surrounded by fine dining, exclusive shopping and many other amenities. Our team prides itself on high-quality, individualized, patient-centered care for each patient we serve.

As a part of The US Oncology Network , Texas Oncology delivers high-quality, evidence-based care to patients close to home. Texas Oncology is the largest community oncology provider in the country and has approximately 600+ providers in 280+ sites across Texas. Our mission is to make the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby.

What does the Scheduler do?

Under minimal supervision, is responsible for scheduling patient appointments and tests in an efficient and timely manner. Answers all incoming calls and directs calls to appropriate personnel. Serves as a liaison between patient and medical staff. May include outside scheduling and/or surgical scheduling responsibilities. Supports and adheres to the US Oncology Compliance Program, including the Code of Ethics and Business Standards.

Responsibilities

The essential duties and responsibilities:

• Planning and scheduling surgeries with the patient, provider and hospital.
• Obtaining authorization, pre-certification and/or pre-determination on scheduled surgical procedures.
• Answers all incoming calls; assesses callers’ needs and directs to appropriate personnel.
• Schedules new patients, patient referrals and returning patients in the computer system.
• Obtains and enters all authorization and correspondence relating to referrals in patients’ charts.
• Collects co-pays, deductible and other out of pocket amounts at time of visit.
• Maintains primary office scheduling template containing all physician meetings.
• Arranges for patients to have financial counseling as needed.
• Demonstrates an understanding of patient confidentiality.
• Follows policies and procedures to contribute to the efficiency of the front office.
• Prepares correspondence, memos, forms and other typing as requested by supervisor.
• May provide guidance and daily work direction to junior level staff.
• May communicate to patient about surgeries or tests being scheduled.
• May be responsible for follow up on all pre-operative tests.
• May be responsible for scheduling post-operative follow up appointments with Physicians.
• Basic understanding of medical terminology for tests and surgical procedures.

Qualifications

The ideal candidate will have the following background and experience:

Level 1

• High school diploma or equivalent required.
• 0-3 years’ experience preferably in a medical office setting.
• Knowledge of medical terminology and coding a plus.
• Must have excellent communication skills, written and verbal.
• Proficiency in Microsoft Office (Outlook, Word, Excel) required.

Level 2

• Minimum three years office experience, preferably in a medical office setting.

Senior Level

• Minimum five years office experience, preferably in a medical office setting.
• Knowledge of medical terminology and coding required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work is performed in an office environment. Involves contact with patients and public.