Job Title: Quality Assurance Specialist II
Location: Atlanta, GA
Duration: 6 Months
Top 3 skills: - Creating and maintaining test scripts
- Ability to apply concepts across multiple lines of business
- Experience using a QA software system (preferably qTest)
Responsibilities: HR ServiceNow is a case management/workflow application used by Client's HR organization. We have multiple ad hoc projects, application upgrades and patches throughout the year, and a backlog of application functionality we'd like to implement. We need someone to help us manage the quality assurance (QA), testing, and documentation related to the various projects and deliverables.
- Support the HR ServiceNow team in the quality assurance/testing and documentation aspect of project delivery, application upgrades, patches, and other duties as assigned,
- Work with manager to create and maintain test scripts and create a repeatable and sustainable QA protocol/strategy
- Must have experience with quality assurance and application testing protocol, including writing test scripts/user stories, leading test sessions, defect tracking and management, and creating associated metrics.
- Schedule and lead testing sessions with HR ServiceNow team members related to projects, upgrades, and patches
- Analyze defects and work with developers/specialists to identify root cause
- Report and track defects to resolution; develop process to capture QA metrics
- Ensure technical documentation is reviewed and updated to assist with the QA process
- Collaborate with other HRSD team members, ITSM ServiceNow, and other IT and business areas to ensure successful delivery of initiatives
- Ensures all processes comply with Client's policies and procedures and applies best practice standards throughout product lifecycle.
- Must be available to work at least 4 hours one Saturday per quarter for system upgrades and patches
- Must be flexible, adaptable to quickly changing priorities, and able to handle multiple projects simultaneously
- Practices safety-conscious behaviors in all operational projects and procedures.
- Other duties as assigned