As a Quality Analyst, you will oversee quality assurance processes by inspecting, testing, and evaluating products and equipment. Ensure compliance with industry and customer standards, track production, and eliminate defects. Train staff, implement improvement strategies, and manage quality protocols to enhance efficiency and reduce costs. Provide guidance to teams, ensuring projects meet deadlines and budgets while maintaining high-quality standards.
REQUIREMENTS:
•High school diploma or equivalent
•3-5 years Customer service experience preferred in hospitality or entertainment industry.
•3-5 years Call Center experience required.
•Ability to work a flexible, changing schedule with regards to days and hours
•Customer Service Quality Assurance experience is a plus
•Strong people skills and good at conflict resolution - is a team player
•Ability to communicate effectively, verbal and written
•Proficient in Microsoft Office products
•Excellent attention to detail with a professional demeanor
•Ability to multi-task in a fast-paced environment