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Technical Account Manager

Are you a junior to mid-level professional with a passion for project management and client relations? We're seeking a Technical Account Manager to join our team and drive excellence in client interactions within the design & engineering sectors. You'll play a pivotal role in cultivating long-term partnerships with our valued clients.

As a Technical Account Manager, you'll leverage your proficiency in software tools such as Magics, Netfabb, Google Workplace, and CRM platforms to streamline client interactions and project management. Your strong interpersonal skills will be key as you address client inquiries and concerns related to design, engineering, and 3D printing, fostering positive business relationships along the way. With exceptional organizational skills and meticulous attention to detail, you'll maintain comprehensive client records and transaction history, ensuring accuracy and efficiency in every interaction.

In this role, you'll oversee multiple client projects simultaneously, collaborating cross-departmentally to meet client objectives and deadlines. Your problem-solving abilities and collaborative mindset will be instrumental as you coordinate efforts across production, marketing, and other departments. If you're ready to leverage your expertise to enhance client experiences and drive success in a dynamic manufacturing environment, we invite you to apply for this exciting opportunity.

Qualifications

• 1-2 years experience with hardware, 3D printing, or manufacturing industries
• 1-2 years experience in project management
• Proficiency in utilizing software tools such as Magics or Netfabb, Google Workplace, Notion, Clickup, and Hubspot to streamline client interactions and project management.
• Strong interpersonal skills with the ability to communicate effectively and build rapport with clients.
• Demonstrated expertise in addressing client inquiries and concerns related to design, engineering, and 3D printing.
• Excellent organizational skills with meticulous attention to detail in maintaining client records and transaction history.
• Prior experience working with digital systems and CRM platforms to manage client interactions effectively.
• Ability to oversee multiple client projects simultaneously, ensuring adherence to specifications and deadlines.
• Strong problem-solving skills with the ability to prioritize and resolve customer inquiries and concerns promptly and professionally.
• Collaborative mindset with the capability to coordinate cross-departmental efforts to meet client objectives.
• Excellent time management and prioritization skills
• Exceptional communication skills (written and verbal) with the ability to foster positive business relationships

Responsibilities

• Cultivate and nurture client relationships to foster long-term partnerships.
• Address client inquiries and concerns regarding design, engineering, and 3D printing with professionalism and expertise.
• Enhance and fortify client connections through consistent communication and personalized attention.
• Coordinate with the production team to monitor and update the status of client orders.
• Utilize our digital systems and CRM platforms to maintain meticulous records of client interactions and transaction history.
• Oversee client projects, ensuring a comprehensive understanding of all specifications and deadlines within Makelab.
• Collaborate closely with clients to gain deep insights into project requirements and objectives.
• Coordinate cross-departmental efforts, including production and marketing, to meet client project objectives efficiently.
• Deliver timely and accurate quotes and invoices to clients in accordance with company policies.
• Serve as a trusted advisor and advocate for clients, leveraging technical expertise and workflow knowledge to enhance their experience.
• Prioritize and resolve customer inquiries, quotes, and concerns promptly and professionally.
• With guidance from HQ, regular 3D printer maintenance

Bonus

• Proficient in 3D modeling software (Solidworks, Onshape, Fusion360)

Logistics

• Part time, transition to full time as business grows
• Monday-Friday, 9:30-6pm

Compensation

$25/hr

Application

To apply, please provide your first name, last name, email, and a link to your LinkedIn profile. Upload your resume and any relevant files (max size 10MB). Tell us about your past experience relating to this role and its requirements, as well as any previous leadership experience.

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