Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.

At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

This position operates on-site in Boca Raton, FL. This is not a Cybersecurity position.

The GSOC Analyst must be detail oriented, have a strong aptitude in communication and analytical thinking when responding to events, as well as having a team-first mentality. Daily responsibilities will focus on the monitoring of global events from a variety of sources, assess impact and then disseminate those incidents to the appropriate parties. Analysts must be able to effectively comprehend data and compose clear and effective communications that will have a global audience. The Analyst will regularly monitor incident management systems & intelligence tools to respond to any incidents.

Essential Functions:

• Monitor incident notifications of locations providing analysis, data gathering, and investigation when needed.
• Monitor events (developing situations, tradeshows, security events, incidents, disasters, and other crises) through open-source collection and coordination with local assets.
• Respond to inbound calls from employees and security personnel providing customer service focused responses.
• Monitor advisories that have the potential to impact business travelers and escalate to security team.
• Write security incident investigation reports to provide situational awareness and communicate risks to management.
• Monitor designated online tools to conduct situational awareness on social media platforms.
• Make intelligent decisions and take actions based on credibility, likelihood, and meaningful information.
• Collect, evaluate, and disseminate information as needed including supporting research for intelligence and situation awareness briefings.
• Contribute to procedures and processes to standardize and enhance risk management.
• Work closely with different security teams.
• Provide emergency and non-emergency security monitoring and escalation notification.
• Process and maintain a wide variety of files, logs, reports, and forms.
• This Job Description is not a comprehensive list of all required activities, duties, or responsibilities. Duties, responsibilities, and activities may change at the discretion of the leadership at any time with or without notice.

Required and Preferred Experience and Qualifications:

• Bachelor’s degree in a related field is strongly preferred. Either bachelor's degree or equivalent military experience.
• Have an interest or direct experience in the following: Executive Protection, Intelligence, Operations, Critical Incident Management or Corporate Security, Crisis Management, or Emergency Response.
• Must be well-versed in current technologies and open-source search methodologies.
• Must be a competent user of Microsoft Suite, Microsoft Teams, SharePoint, and other similar tools.
• Must be willing to sign an NDA and maintain strict confidentiality.
• Must be able to communicate effectively, both verbally and in writing.
• Ability to maintain a professional demeanor during stressful situations.
• Must be able to quickly adapt and excel in dynamic situations.
• Demonstrated organizational and time management skills.
• A demonstrated history of effective conflict resolution skills.
• Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations.
• Ability to attend training events that fall outside normal work hours.
• Ability to work 8 to 12-hour shifts both days and nights.
• Experience using OSINT tools such as Everbridge, Liferaft, Factal, ISOS.

With or without reasonable accommodation, this job requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include:

• Must undergo and meet company standards for background and reference checks, and drug tests if required.
• Exposure to sensitive and confidential information.
• Ability to handle multiple tasks concurrently.
• Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment.
• Occasional reaching with hands and arms, stooping, kneeling, crouching and/or crawling.
• Must be flexible with the ability to work evenings, odd hours, and weekends with little notice.
• Frequent sitting and/or standing.

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.