What you will be doing!

As a Tools System Engineer, you will perform system/application administration, maintenance, and operation of the Enterprise Management Tools Suite used to monitor and manage our enterprise server and network infrastructure across multiple networks. Duties include monitoring tools' system health, troubleshooting tools' problems, adjusting thresholds, making required configuration changes, adding or deleting nodes/accounts/profiles, monitoring events/logs, and supporting performance monitoring solutions and metrics reporting for web applications.

Job Description / Requirements:

• Must possess a solid understanding of event management, system/application health server operating system, agent and agentless monitoring, network, application and end-point performance, tuning, and measurements. The candidate will ensure the COTS products function correctly in a secure environment with PKI-based authentication, corporate authorization services, firewalls, and SSL/TLS communications.
• Assist with testing and deploying hotfixes/patches/new releases of the tools suite.
• Assist with developing knowledge articles, documentation, and work instructions for the Tools Team and tool users.
• Windows Server Administrator; Win Server 2016, 2019 or 2022, RHEL/Linux Server Administrator; RHEL 7x, 8x, or 9x, Network device (firewall/router/switch) system administration; Juniper/Junos, Cisco/IOS, Palo Alto, Brocade. Proficient with web application technologies (e.g., HTML, web servers, and application servers). Proficient in Linux/UNIX commands, Proficient in Windows Server OS. Must be a self-starter with strong attention to detail.

Preferred Skills:

• Application/System Admin experience with the OpenText Operations Bridge Suite including any of the following components/modules:
• Operations Manager (Event Management)
• Operations Bridge - Containerized
• Operations Agent (OA)
• Application Performance Management (APM)
• SiteScope
• Operations Orchestrator
• OPTIC Data Lake
• Business Process Monitor (BPM)
• Operations Bridge Reporter (OBR)
• Network Operations Management
• Network Node Manager (NNM)
• Network Automation (NA)
• Application/System Admin experience with InMon Traffic Sentinel
• Windows server OR RHEL server OR network firewall/router/switch (Juniper/PaloAlto/CISCO/Brocade) device system administration
• Programming experience in Python, R, JavaScript, Perl or UNIX scripting is a plus.
• Experience operating data analytics applications (Splunk OR Elastic ELK (Elasticsearch, Logstash, or Kibana)) Stack is a plus.
• Strong organization, communication, and collaboration skills and be customer-focused and results oriented.

Education and Experience:

• High School diploma or equivalent with 19 years of experience, or
• Bachelor’s degree with 14 years of experience.

Certifications:

• Security+ OR Network+ Certification

Clearance Required: Must possess an active TS/SCI with Full Scope Polygraph security clearance to be considered for this role.

Independent Software is an Equal Opportunity Employer EOE, M/F/D/V.