Job Description

The Engagement Manager - Federal plays a crucial role in Nexthink’s services organization, acting as a key representative for our company in the U.S. Federal government sector. This position is responsible for ensuring the successful delivery of Nexthink’s solutions and services in federal environments, addressing the unique needs and challenges faced by government clients.

The Engagement Manager - Federal requires a hard-working and enthusiastic individual with strong technical and communication skills, along with the ability to establish and maintain confidence with colleagues and federal customers. A proven track record of project managing enterprise software deployments on behalf of vendors in the federal sector is essential, as is the ability to travel as required.

Key Functions:

• Own the entire services engagement lifecycle for federal clients, from assisting in the services sales process and managing the services contracting process to successful delivery, sign-off, and billing with no customer disputes.
• Lead the engagement implementation team, managing ongoing staff resourcing specifically tailored to the needs of federal projects.
• Produce and maintain all relevant project documentation, including scoping, statements of work, project plans, budgets, risk registers, change orders, and status reports, ensuring compliance with federal regulations.
• Provide expert advice and guidance on the impact of the solution on a customer’s organization, proactively recommending approaches to mitigate any delivery risk to the engagement.
• Identify further opportunities to provide incremental value within federal agencies and work with commercial teams to progress these opportunities.

Qualifications:

• 4-year degree in Information Technology, Computer Science, Computer Engineering, or a related field.
• Certified in the ITIL Methodology.
• Proven experience leading the deployment of complex enterprise solutions in a multi-vendor environment, including collaboration with Systems Integrators within the federal space.
• Ownership of all aspects of the services contracting process for federal clients, including resolving any negotiations by involving senior management as appropriate.
• Relevant project management certifications.
• Minimum of six years of relevant project management work experience, with at least four years in a customer-facing role for a software vendor (two of which should have been in delivering SaaS-based solutions to federal clients). PMI-Project Management Professional Certification preferred.
• Demonstrable successful delivery of multiple engagements within the federal sector.
• Strong communication skills (written, presentational, and interpersonal) with the ability to consult and influence within culturally diverse, multinational organizations.
• Ability to guide and resolve any escalated delivery issues through the judicious involvement of company management and optimal deployment of company resources.
• Commitment to customer satisfaction, particularly in the context of federal government clients.
• Strong understanding of the US Federal government structure and procurement processes.
• Must be able to pass security clearance for each government agency that is using Nexthink’s platform (if needed).