The Bilingual Customer Service Representative will report to the Key Account Manager. The primary responsibility is to support our customers with orders in both English and Spanish as needed. The role involves all aspects of customer service, sales management, and coordination with other departments.

KEY RESPONSIBILITIES: Coordinate customer transactions

Generation of customer tickets, estimates, and order acknowledgments

Accurate entry of tickets, estimates, and custom products

Verify product, quantities, and pricing on all orders

Provide daily customer support

Follow up on customer inquiries and requests

Maintain and update customer records and files

Assist prospects with inquiries in becoming a customer

Resolve customer complaints

Enter all customer complaints into a log with detailed notes

Work with Management to develop corrective actions based on customer complaints