Dynamic litigation boutique in lower Manhattan specializing in commercial litigation and white collar defense seeks organized, personable, and enthusiastic leader with exceptional communication skills and significant expertise to provide technology support for the firm. Work alongside the firm's leadership and outside IT consultant to install and maintain office technology systems, develop and implement information security policies and procedures, research and deploy new software programs, and evaluate technology needs of the office. Provide technical support and analysis to attorney/paralegal teams during various stages of litigation matters.

This is a fully onsite role, requiring 5 days per week in office. The salary range for this role is $80,000 - $95,000, depending on experience.

Responsibilities include:   

• Responsible for the overall coordination of technology support and information security.  
• Proactively identifies potential improvements in technology and firm practices; evaluates hardware and software requirements for the office.  
• Helps develop and update practices and procedures relating to technology, including IT security policies and relevant employee policies.  
• Coordinates with senior management and outside vendors to research, test, deploy, document, and upgrade new and existing hardware and software; participates in floor support for major system changes.  
• Collaborate with existing outside IT consultants, as well as other technology vendors for resolution of technical issues related to desktops, laptops, phones, video-conference equipment, printers, network, systems, and/or related hardware problems.  
• Oversee all IT Security policies and functions; enforce firm policies; monitors information security; performs regular audits.  
• Develops a knowledge of Firm’s total technology environment and the quality management of all processes and practices.  
• Performs and oversees installation and changes to office layout for PCs, software, printers, phones, and network components.  
• Develops an expert level of knowledge in the following areas:  
• Firm applications; including, but not limited to, electronic messaging, document management, financial systems, and practice support applications, i.e., Microsoft Office Suite, including, Word, Excel, PowerPoint; Caret Legal and One Place Solutions  
• Firm’s remote access and mobile computing environment, including, but not limited to, internet access, VPN access, Mobile Device Management 
• Firm’s phone, voice conferencing and video conferencing systems.  
• Provides training to staff on the firm’s standard software programs as needed.  

Qualifications:  

• At least 3 years’ experience providing IT/Litigation support in a law firm setting 
• Knowledge of and experience in configuring, installing, and supporting the hardware and connectivity components of user laptops, workstations, and VoIP phones 
• Excellent troubleshooting skills related to desktop computer hardware and software, demonstrating the ability to quickly resolve moderately complex issues or suggest alternative solutions 
• Experience with desktop operating systems and office applications, specifically Windows 10and Office 365 
• Capable of lifting and moving equipment weighing as much as 50 lbs. 
• Ability to provide excellent service, understanding user needs and expectations 
• Ability to prioritize multiple concurrent projects in a deadline-driven environment 
• Ability to provide solutions and best practices for solving problems 
• Ability to process information with high levels of accuracy 
• Strong verbal and written communication skills 
• Ability to clearly deliver information to users of all technological levels 

Benefits:

• Pretax Medical / Dental / Vision / FSA after 30 days
• 401k with employer contribution after 1 year
• Pretax Transit Chek