Job title: Field Service Technician

Job Location: San Diego, CA - Onsite

Shift: Day

Job Summary:

We are seeking a dedicated with 4 to 8 years of experience to join our dynamic team. The ideal candidate will have a strong background in Field Services and works well in a team environment. This role involves day shifts and does not require travel. The candidate will contribute to our projects by leveraging their technical skills to support our company's goals and make a positive impact on society.

Required Skills:

• Field Services

• Hardware and software support

• Imaging activity

• Conference support and knowledge for supporting server room

Responsibilities:

• Serve as the first point of contact for customers seeking technical assistance in person at support locations.

• Provide Level 2 support to IT users for basic software and hardware of end-user computing and desktop-based LAN systems.

• Provides technical advice, guidance and informal training using hardware and software programs.

• Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures.

• Flexible, able to multitask, and prioritize reported issues.

• Develops an understanding of appropriate procedures, policies, practices, and systems.

• Maintains a knowledge database to enhance quality of problem resolutions.

• Provide a high level of customer service to users seeking problem resolution.

• Perform remote troubleshooting through diagnostic techniques and pertinent questions.

• Determine the best solution based on the issue and details provided by customers.

• Walk the customer through the problem-solving process.

• Direct unresolved issues to the next level of support personnel.

• Provide accurate information on IT products or services.

• Record events and problems and their resolution in internal ticketing systems.

• Follow-up and update customer status and information.

• Pass on any feedback or suggestions by customers to the appropriate internal team.

• Logistics responsibilities include providing overall management in daily administration, asset distribution/ setup, and shipping/ receiving. Inventory of storage spaces, stocking.

• Handle IMAC requests and support customers in nearby customer building through schedule.

• Level 1 video conferencing support including troubleshooting of video conferencing equipment and inspection of video conferencing spaces and technical support of event spaces and events.

• Troubleshoot and fix Printer issues connected to Client network.

• Co-ordinate with Third party vendors to replace parts (or) fix issues with hardware.

• Performed Asset management HAM & SAM.

• Proficient in end-user network troubleshooting tools and practices