Are you an insurance-savvy customer service professional looking for a dynamic role in a growing company? We’re seeking a Customer Service Representative (CSR) with insurance industry experience to join our team! This role is ideal for someone passionate about helping clients navigate their policies, process claims, and provide top-notch service.

What You’ll Do:

• Client Support – Handle inquiries via phone, email, and chat regarding policies, coverage, and claims
• Claims Assistance – Guide clients through the claims process, ensuring all documentation is completed and filed properly
• Policy Management – Process renewals, changes, and cancellations while maintaining accurate records
• Problem Resolution – Address client concerns professionally and escalate issues when necessary
• Sales Support – Identify opportunities to offer additional coverage that fits clients' needs
• Record Keeping – Maintain accurate documentation of all interactions in our system

What You’ll Bring:

• 1-3 years of prior experience with personal and commercial insurance (home, vehicle, workers comp, property, liability, crime, umbrella)*required
• Understanding of home, auto, commercial, liability, or umbrella insurance policies
• Strong communication and problem-solving skills
• Detail-oriented with excellent organizational abilities
• Experience using CRM and insurance software is a plus
• Ability to work independently and collaboratively in a fast-paced environment

Why Join Us?

• Stable & growing company with a supportive, team-oriented environment
• Competitive pay with room for growth
• Dental & vision insurance available
• Paid time off & holidays
• Opportunities for career advancement

If you have a passion for helping clients and a background in insurance, apply today!