The Front Desk Receptionist is responsible for greeting patients and answering telephone calls for the Los Angeles Cancer Network / Compassion Cancer Care Medical Group (OneOncology affiliated medical practice). This role will also provide office support for the front office area.

Responsibilities

• Greet and direct patients and visitors
• Gate Keeping
• Patient registration/check-out
• Collect co-payments and deductibles. Reconcile daily cash report
• Schedule and update patient appointments, blood transfusions, and diagnostic tests in accordance with established protocol
• Answer telephone and respond to inquiries, direct caller to appropriate personnel or initiate a triage message for response by medical personnel. Record accurate and complete messages when necessary
• Maintain supplies and cleanliness of the front office
• Ensure maintenance of patient confidentiality
• Demonstrate exceptional customer service skills in the performance of work assignments and duties
• Accurately document in the EMR system
• Training new hires on the process and procedures of the practice
• Maintain accurate records for all appointments scheduled for providers
• Sorts incoming mail
• Verifies patient's insurance information and updates billing staff if any changes

Key Competencies

• Strong verbal and written communication skills.
• Ability to establish and maintain effective working relationships.
• Demonstrates exceptional assessment, critical thinking, and customer service skills
• Ability to maintain emotional stability to cope with human suffering, emergencies, and other stresses
• Ability to seek out resources independently and work collaboratively
• Ability to collaborate, set priorities, and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations
• Ability to multitask efficiently
• Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others

Qualifications

• Great Customer Service Skills
• Medical Terminology-Oncology/Hematology Specific
• Basic computer knowledge
• Previous Oncology/ Hematology experience preferred
• Fluent in Spanish

Salary Transparency:

Exact compensation may vary based on skills, education, certifications, experience, and location.

Base Salary Range: $16.00 to $20.00 per hour