Job Summary

The Business Support Associate is responsible for providing timely and value-adding customer service to our customers including, but not limited to candidates, contract employees, clients and internal partners (both in the field office and corporate or center). This is a customer-facing role that will require ongoing support of customer interactions, problem resolution, and maintaining general office operations, via telephone, email, and in-person.

Key Responsibilities

Contractor and Client Onboarding

• Support candidate onboarding process, including I-9 form review and completion and validating I-9 documentation, providing assistance with pre-employment paperwork completion, distributing PPE and other assets as needed

• Support client onboarding process, including driving AT&E utilization

• Manage contractor compliance with key E-Verify requirements (e.g. expired documents,

expired compliance)

• Assist with contractor training and certification requirements Lifecycle Management

Qualifications

• 1 + years’ experience in a customer service related position

• Associates degree or two years of applicable experience in customer service

Personal Attributes

• Team player

• Tactful and diplomatic

• Self-starter/initiator

• Critical thinker

• Seeks growth and self-improvement

• Flexible

• Resilient/composed

• Self-aware