eCommerce Operations Manager

Hybrid New York

Long-term ongoing contract

Job Description:

The Global eCommerce Operations team is responsible for operational stability of hundreds of eCommerce sites and integrations across many brands and markets. This role plays a key part in optimizing how we work together, breaking down silos and aligning collaboratively around defined goals and priorities.

A leader in this role will be passionate about increasing operational efficiency with business and technology leaders.

To start, this is a cross-functional individual contributor role that supports eCommerce brands in the North America.

Key Responsibilities

• Collect and manage dashboards of bugs and incidents that happen across our digital ecosystem to form a bigger picture that helps inform key improvements to prioritize
• Actively monitor all data tools for any friction patterns in the end-to-end operational landscape
• Manage day-to-day tasks prioritized by impact to the site customer and business manager of the site
• Review potential impact and proactively communicate issues/concerns in order to avert operational inefficiency
• Assist in creating light-weight frameworks, using data to break down problems toward collaborative, impactful solutions
• Contribute to standups and executive statuses
• Track OKRs on operational integrity for quarterly stakeholder review
• Identify metrics from various sources to highlight patterns, trends, and opportunities
• Build relationships with cross-functional teams to enable best practice learnings and increased alignment across the division
• Cascade information and materials that support our desired interaction models

Qualifications

• Bachelor's degree or relevant business operations experience in a complex multi-brand retailer
• 5+ years of relevant work experience in program management
• Proven self-starter and ability to navigate ambiguity as well as balance the needs of multiple stakeholders
• Excellent communication, presentation and interpersonal skills
• Ability to facilitate actionable working sessions with distributed teams across all levels
• Experience creating and scaling new processes
• Experience working in a cross-functional team and navigating dependencies
• Comfortable with ongoing technological and organizational change

Technical Competencies

• Proficiency with Jira and other Atlassian products
• Proficiency with Excel and creating data charts from tables and formulas
• Experience driving data-driven initiatives using well-defined KPI metrics
• Working knowledge in digital behavioral tools such as FullStory, ContentSquare, etc.
• Solid understanding of data-driven decision making
• Understanding of multi-brand retail or eCommerce business
• Familiarity with with agile methodologies and iterative development processes
• Passion for eCommerce trends and best practices