Job description

Description:You’re made ready for new challenges and opportunities to stretch yourself! In this role, you are responsible for assisting our Lending team as we promote our Student Lending products. You will help reach out to customers as well as manage the increased volume of applications through inbound calls. Most importantly you will deliver an exceptional experience for all our customers that you interact with.

Primary responsibilities include

Proactively reach out to customers to inform them of our product

Handle incoming calls and provide guidance

Respond to incoming calls from customers already in process.

Handle between 50-70 calls per day.

Qualifications, Education, Certifications and/or Other Professional Credentials

Customer Service Experience

Ability to use Microsoft Office

Previous Sales or Call Center experience is also a plus.

Candidates must have excellent communication skills and be able to work in a fast paced environment.

Other characteristics include:

Positive attitude and high energy level

A "Can-do Attitude" and has the ability to think "Outside the Box".

Team player; able to work with minimal supervision

Ability to learn and share new concepts quickly

Ability to articulate what we have to offer our existing or potential customers

Hours & Work Schedule

Hours per Week: 40

Various Work Schedules

Training 3 weeks in person, Johnston RI

Schedule start times after training from 9am - 10:30am. Mon-Fr