Finding a job that fits your lifestyle isn’t always easy. That’s where Kelly® comes in. We’re seeking Customer Service Representative to work in a reputable eyewear company, it is also the world's largest eyewear company, in Port Washington, NY. Sound good? Take a closer look below. We’re here to help you find something great that works for you—so you won’t miss a moment of what really matters in your life. 
 
Why you should apply to be a Customer Service Representative: 
• Opportunity to work with a reputable eyewear company, it is also the world's largest eyewear company, in Port Washington, NY
• Work schedule: M-F 11:00am – 7:15pm & Training is (9am – 5pm) for 2 weeks (35 hours a week).
• Remote position that will transition to an onsite role in the future
• Current pay rate is $17.50/hr for English speaking candidates and $20.00/hr for candidates who are bilingual(French). 
 
What’s a typical day as a Customer Service Representative. You’ll be: 
 
Essential Duties and Responsibilities 
• Answers incoming calls and processes orders.
• Resolves customer complaints, troubleshoots issues to determine best path for resolution.
• Correctly documents customer interactions and tracks call types.
• Maintains support service levels and upholds Client’s Customer Service standards.
• Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.
• Takes inbound phone calls for up-to 90% of assigned shift.
• Performs all other duties as assigned.
 
 This job might be an outstanding fit if you have: 
• High school diploma
• 1+ year(s) of experience working in customer service, hospitality or call center environment
• Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
• Strong verbal and written communication skills
• Demonstrated listening and comprehension skills
• A clear team player with strong interpersonal skills
• Ability to maintain composure when dealing with difficult customer situations
• Excellent time management skills – must be able to prioritize tasks efficiently
• Strong PC skills including MS Office; Word and Excel
• Ability to navigate information systems and internet

Preferred qualifications:
• Higher education degree
• Previous experience using SAP
• Previous experience in the optical industry, full knowledge of Client’s optical products and a strong command of the industry language
• Bilingual French
 
What happens next 
Once you apply, you’ll proceed to the next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. 
 
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Customer Service Representative today! 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.