Quality Specialist - Ontario

ASSA ABLOY is looking to add a Quality Specialist to our team. This is a brand new position that we have created and will be based on-site out of our Southwest Service Center or regional manufacturing facility located in Ontario, California.

What would you do as our Quality Specialist?

Your goal will be to ensure that we are delivering quality products, on time to our customers. You would be responsible for managing after-sales support and assistance to customers who have challenges with product quality, working in collaboration with the Customer Service, Production, and Shipping & Receiving teams, in resolving customer complaints, offering technical support, determining appropriate remedies to address product issues and defects, and coordinating on-site field services with our employees, vendors, and partners.

You would also:

• Conduct regular audits of the front-end, production/manufacturing, and shipping/receiving, and back-end service processes.
• Work with leadership and support staff to identify and implement sustainable, long-term solutions to issues identified.
• Provide training and support to all employees, customers, and vendors as needed.
• Represent organization as a point of contact for special projects, providing guidance to ensure customer satisfaction and quality claim resolutions
• Review project details for overall understanding of scope of work prior to and on receipt of key orders
• Work in conjunction with Order Engineering to review the processing of orders for key accounts and select projects
• Monitor the production of key projects throughout the process and conduct routine inspections to ensure products meet quality specifications
• Be part of a team that will contain or reject product not in compliance with quality standards
• Document and report deficiencies to the management team, managing cases through standard digital tracking databases (Thrive)
• Contribute to enhancing quality standards
• Work in conjunction with the Operations Team to deploy quality assurance strategies
• Build a deep understanding of the full manufacturing process cycle, from incoming raw material to packaging and delivery standards
• Plan and conduct on-site inspections and consultations with audiences including distributors, sales representatives, contractors, and architects

The Skills and Experience you need :

• Preferred, but not required, Bachelor’s degree in Engineering (Mechanical or Industrial disciplines preferred) or a related field
• Minimum 3 years of experience with project management or quality control
• Ability to read and understand architectural product drawings
• Proficient communication skills, both verbal and written
• Previous experience/exposure working within Metal Fabrication, Hollow Metal, Door or Building Materials industries are highly desirable
• Quality Assurance training or certifications including TQM, Six Sigma, ISO 9001, etc.
• High degree of accuracy and attention to detail
• Be personally accountable for the quality of work performed
• High degree of customer service orientation
• Excellent analytical, problem-solving, organizational, follow-up and a high comfort level balancing multiple priorities or projects simultaneously
• Proven leadership ability, excellent interpersonal skills, and the ability to develop relationships within the organization
• Strong documentation, reporting and computer skills including Microsoft Office and ERP systems
• Be flexible with work hours to ensure quality are conducted according to schedule (as required)
• Ability to travel by road and air up to 15% of the time within the U.S