As a Knowledge Solutions Content Analyst, you will primarily be responsible for the day-to-day management of content and administrative solutions for client’s knowledge management applications. The position requires strong written and verbal communication skills including cross functional collaboration. It also requires the following technical skills include, SharePoint Online, HTML, MS Office Suite, & Jira.

You will:

• Conduct a variety of research and testing in support of product development and data management efforts.
• Provide support to new administrative requests and resolve content related issues,
• Experience working with database systems, document management systems, and knowledge management systems.
• Produce reports, data analytics and visualizations.
• Collaborate with the product team to identify areas of improvement and user acceptance testing (UAT) strategies.
• Process Help Desk tickets and email requests to ensure ultimate resolution.
• Planning and organizational skills.
• Experience working with content on various systems ensuring high levels of accuracy and quality.
• Minimum of an associate degree and minimum of 2 years of relevant web publishing experience or equivalent combination of education and experience.

Preferred technical skills/applications: iManage, Work 10, Insight, CoCounsel, Opus 2, Contract Express, OneNote, Qlik

Must be open to conversion to full-time down the road -- USC/GC holders