Title: Track & Trace Specialist

Reports To: Track & Trace Manager & Shift Lead

Responsible For: No Direct Reports

Overview:

The Tracking and Tracing Specialist is responsible for the monitoring and tracking of our customers’ freight. This role supports the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns and to proactively monitor the movement of freight to ensure customer satisfaction.

Responsibilities:

• Coordinate on-time pickup and deliveries utilizing various software systems.
• Track and trace shipments along with drivers, providing detailed updates within our TMS software.
• Utilize various communication tools (ie. phone, email, text), attention to detail and sense of urgency is critical.
• Ability to learn reporting tools in order to provide data to customer reps and managers.
• Manage the Coordination of available customer freight with available carrier equipment.
• Verify freight charges, confirm receipt of Bill of Lading, resolve payable discrepancies prior to final payment to the motor carrier.
• Monitor Bill of Lading discrepancies, ensure proper return of commodity is arranged, as necessary.
• Track and trace all load assignments to ensure accuracy and delivery of time-sensitive freight.
• Initiate “check calls” with drivers on all pick-ups and deliveries.
• Communicate with drivers to ensure that on-time service is provided for all customer shipments.
• Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays.
• Maintain accurate records to include time/date stamps, trailer numbers, seal numbers and any specific customer notes.
• Work cooperatively with customer service/sales to provide solutions for customers’ needs and resolve issues.
• May perform other duties and responsibilities as assigned.

Job Qualifications:

Experience/Education:

• High School diploma, GED or equivalent experience required.
• Associates or Bachelor’s Degree in logistics or business related field preferred.
• Experience with and/or ability to learn a variety of TMS/CRM platforms.
• Above average proficiency with Google Drive and Microsoft Office (vlookup, pivot tables, reports).
• 1-3 years of experience in dispatching, customer service, call center work, data entry or freight brokerage preferred but will train

Skills/Aptitude:

• Excellent written and verbal communication skills.
• Strong attention to detail and organized.
• Ability to maintain a positive attitude.
• Ability to deal with a sporadic high-stress environment
• Excellent multitasking and prioritization skills
• Excellent attention to detail and conflict-management skills
• Above average computer proficiency and experience with Google Drive
• Presents self in a highly professional manner to others and understands that honesty and ethics are essential.
• Excellent problem-solving and time management skills.
• Strong work ethic and dependability.
• Ability to work a flexible schedule including nights, weekends and holidays as business needs dictate.

License/Qualifications:

• None required

Physical Requirements:

• Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus, with or without corrective lenses.
• Significant walking or other means of mobility.
• Ability to work in a seated position for long periods of time (up to 8 hours).
• Ability to reach, bend, stoop, push and/or pull, and frequently lift up to 35 pounds and occasionally lift/move 40 pounds.

Working Conditions (may add additional conditions specific to defined work location):

• Generally in an indoor office setting; may include occasional participation in outdoor company events.
• Varying schedule to include evenings, holidays, weekends and extended hours as business dictates.
• While performing duties of this job, the employee is primarily in a controlled, temperate environment; however, may be exposed to heat/cold during support of outside activities.
• The noise level in the work environment is usually moderate to loud