Who Are We?

• F.H. Furr Plumbing, Heating, A/C, and Electrical Inc. - "Absolutely the Best"
• Residential home service business that has had a legacy of excellence for over 40 years
• Boasting a dedicated team of over 1,000 employees committed to providing exceptional service
• Proudly serving Northern Virginia, Maryland, Delaware, and DC from our well-established main office in Manassas, VA

The Inside Sales Representative plays a critical role in managing, qualifying, and coordinating leads to support the sales team. This position ensures timely scheduling of appointments, effective communication between departments, and a seamless customer experience. The ideal candidate is organized, proactive, and results-driven, with a passion for maximizing sales opportunities through efficient lead management.

Shift : Monday – Friday 11AM – 8PM *rotating weekends*

• Weekend hours are between 8AM and 5PM

Key Responsibilities:

• Lead Qualification & Coordination : Contact inbound leads, qualify them using scripts, and schedule appointments with decision-makers. Ensure every lead is properly categorized and distributed promptly to the appropriate sales representatives.
• Efficient Scheduling : Prioritize same-day or next-day appointments to maximize conversion rates and align with sales team capacity.
• Data Management : Maintain accurate lead records, update CRM systems, and track follow-ups to ensure no opportunities are missed.
• Collaboration : Serve as a liaison between service technicians, sales teams, and customers to ensure smooth transitions and clear communication.
• Customer Engagement : Utilize phone, text, and email to contact leads and follow up on missed opportunities. Build rapport and generate urgency for appointments through professional and empathetic communication.
• Performance Tracking : Meet or exceed individual KPIs, such as call volume, lead conversion rates, and follow-up efficiency, contributing to team success.

Qualifications:

• Proven experience in sales support, lead coordination, or a related role.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities with attention to detail.
• Proficient in CRM systems and sales tracking tools.
• Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
• A collaborative team player with a customer-first mindset.

Compensation & Bonuses:

• Guaranteed individual monthly bonuses based on performance.
• Opportunity to earn additional monthly team bonuses by contributing to collective goals.

F. H. Furr may conduct a preemployment background check and drug test, subject to applicable law.