Job Description

• Review unemployment claims against program eligibility requirements by comparing claims to state and federal guidelines regarding the program.
• Determines claimant's eligibility (non-monetary determination) in accordance with guidelines for benefits administration.
• Interview claimants in person, by telephone or by mail in order to make determinations of eligibility.
• Interviews and corresponds with employers in person, by telephone, or by mail to gain information and distinguish the facts relevant to making eligibility determination.
• Respond to routine telephone inquiries from claimants, employers, and the general public such as unemployment check mailing date, and how to file for unemployment benefits (procedural questions).

Job Requirements

• Customer Service and/or high-volume call centre experience
• Ability to handle multiline phones
• Ability to multitask