Description
We are seeking a full-time Guest Services Associate at Stilwell Hotel, Carmel by-the-Sea. Guest Services Associates are the first face guests of the hotel see, and they are responsible for interacting with in-house guests, answering phone calls, providing concierge services, prepping coffee, and maintaining the Front Desk clean and organized. Guest Services Associate demonstrate exceptional hospitality in an attentive, friendly, and efficient manner, going above and beyond to ensure that guest experiences will be worth remembering. The key service roles begin with greeting guests and end with delivering a departure experience that makes guests book their next stay! This position requires an outgoing, enthusiastic personality, strong attention to detail, and the ability to work without constant direct supervision. If you love interacting with people in a positive work environment, apply now!
Responsibilities
•Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
•Register and orient arriving guests according to property standards.
•Be knowledgeable about the property, its programs, amenities, and experiences.
•Have a working knowledge of the property's phone and other communication systems. Answer telephone calls with a pleasant demeanor according to property etiquette, listen carefully to caller's requests, and clearly take, date, distribute, or file notes as needed.
•Be knowledgeable of your role in the property reservation process.
Qualifications
•1+ year of hotel industry experience or related job preferred
•Comfortable taking telephone calls and mitigating stressful situations
•High school diploma, GED, or equivalent
•Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
•Bi-lingual a plus