YOUR ROLE

The General Manager is responsible for leading the contract(s) and all employees in the growth and development of additional business opportunities with existing customer. Ensure ongoing customer service and maintaining customer relations by focusing on the contract's daily operations based on the needs of the customer.

WHAT ARE YOU GOING TO DO?

• Ensure ongoing customer service and maintain customer relations through focusing on the contract's daily operations based on customers needs. This is accomplished through daily communications with the customer to discuss service needs and potential problems.
• Responsible for attainment of profit objectives of contracts, provides financial analysis and decision making for customer.
• Responsible for the organic growth and development of additional business opportunities with existing customer.
• Ensure safety, maintain quality, establish and monitor cost control programs.
• Lead and foster creative problem solving, develop positive and professional relationships with customer and within contracts.
• Work with government departments, social groups, etc.
• Oversee operations schedule and staff in anticipation of customer needs. Oversee the staffing needs of contract to assure sufficient labor to meet the customer's requirements and control costs.
• Establish ongoing programs to ensure continuous improvement. This includes the use of Kaizen, LEAN, and the EQS program to maintain quality performance.
• Establish and monitor cost control programs, including annual budget development, monthly P&L review, payroll, and cost analysis. Through the use of Performance Management projects, guide managerial staff to monitor and control costs on a weekly basis.

WHAT ARE WE LOOKING FOR?

Education and Experience:

• Bachelor’s Degree in Logistics, 3PL or Transportation is required.
• Previous Retail Distribution experience is required
• Master’s Degree is preferred.
• At least 10 years’ experience and expertise in operations and business management is required.
• Minimum of 5 years of Automation experience
• Minimum of 10 years' experience in managing P&L
• Experience in luxury retail distribution (preferred)
• Minimum of 5 years of Retail compliance (preferred)

Skills:

• Must be able to read, write and speak English fluently.
• Ability to communicate and interact effectively with multi-functional and diverse backgrounds.
• Exceptional written and oral communication skills including the ability to persuade, influence, negotiate, and make formal presentations in meetings and training environments:
• Proficiency in Microsoft Office, internet, web-based and job specific software applications.

Characteristics:

• General management skills around revenue, budgets, EBITA, people skills, customer service skills, fixing operational problems.
• Experience leading large number facilities, geographically dispersed working through people, retaining and growing business.
• Excellent planning, time management, collaboration, decision making, and organization skills.
• Ability to develop short and long-range project planning and effectively communicate information to diverse work groups.
• Experienced in project management methodologies with a focus on managing solution driven strategy plans to achieve goals.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.