Spherion Staffing is looking to fill a temporary Customer Service Representative role.
The Customer Service Representative is responsible for making outbound calls to customers while ensuring a high level of customer service. Responsibilities include: assisting Health Plan Customers with inquiries regarding; Enrollment Information, Premium Payment Options, requests for Health Plan materials, and Health Plan Exchange Product information. Additional responsibilities include: maintain accurate documentation of customer contact, communicate effectively with customers, maintain confidentiality, and maintain good working relationships with co-workers. We are looking for candidates who reside in ND, SD, IA, NE, and MN.
Pay $19/hour
Monday-Friday 8:30 am-5 pm
Assignment length: 7-9 months
REMOTE OPPORTUNITY available
Responsibilities:
-Make outbound calls to customers while ensuring a high level of customer service
-Assist customers with with inquiries regarding; Enrollment Information, Premium Payment Options, requests for Health Plan materials, and Health Plan Exchange Product information
-Maintain accurate documentation
-Perform data cleanup and facilitate access reviews, report results, and escalate issues as appropriate senior staff and management
Working hours: 8:30 AM - 5:00 PM
Skills:
See below
Education:
High School
Experience:
1-4 years
Qualifications:
-High School Diploma
-Minimum 2 years customer service experience required
-Ability to maintain confidentiality
-Excellent written and verbal communication skills
-Strong computer knowledge, folder structures and Operating system
To be considered, please apply online at
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).
key responsibilities
-Make outbound calls to customers while ensuring a high level of customer service -Assist customers with with inquiries regarding; Enrollment Information, Premium Payment Options, requests for Health Plan materials, and Health Plan Exchange Product information-Maintain accurate documentation-Perform data cleanup and facilitate access reviews, report results, and escalate issues as appropriate senior staff and management
experience
1-4 years
skills
See below
qualifications
-High School Diploma -Minimum 2 years customer service experience required-Ability to maintain confidentiality-Excellent written and verbal communication skills-Strong computer knowledge, folder structures and Operating system
education
High School