FLSA:  Non-Exempt; Full Time

Department:  Member Services

Primary Worksite:  6 West Colony Place, Durham, NC

Reports to:  Manager, Membership & Personal Insurance

JOB SUMMARY

Our membership organization is seeking a full-time insurance agent to join our Member Services team. Reporting to the manager of membership & personal insurance, this person will play a critical role in providing access to different insurance plans to meet the individual needs of DAN members.

Working as part of a team, the agent must maintain a high standard of customer service while effectively responding to questions and providing program details through phone calls and emails. The candidate will be able to work within deadlines and have good problem-solving skills. A key attribute for this role is the ability to troubleshoot and provide support to members while providing a high level of customer service.

RESPONSIBILITIES

• Promptly respond to daily incoming calls, voicemails, mail, and email correspondence.
• Accurately and clearly explain membership and personal insurance policy benefits and retail products.
• Provide data entry support for DAN Member Services, including entry of new and renewing membership information, processing of online applications and product orders, and problem-solving/troubleshooting data entry processing.
• Enroll and/or renew members, complete product orders, track member orders, and update member records.
• Act as a liaison between the organization, its members, and the general public in support of the organization’s mission and goals.
• Provide data for internal reports.
• Represent the organization at trade shows, conventions, and symposiums as assigned.
• Perform other duties as assigned.

QUALIFICATIONS

• Three or more years of providing customer service in a call center environment or other relevant customer service experience.
• Good business writing skills.
• Proficiency with Microsoft Office products.
• Strong team player.

PREFERRED QUALIFICATIONS

• Licensed in the state of North Carolina as an agent for life, health, property, and casualty insurance; equivalent combination of relevant education and experience will also be considered.
• Scuba diving certification/experience.
• Post-secondary degree or vocational certificate in related field.
• Fluent Spanish or French speaking ability.