Assistant General Manager

job
  • Lou Malnati's Pizzeria
Job Summary
Location
Chicago ,IL
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
08 Feb 2025
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Job Description
Expectations of an Assistant General Manager:
  • Demonstrate ability to lead people and get results through others.
  • Commitment to Company values.
  • Strong guest and team member orientation. Ability to communicate effectively with team members and guests.
  • Willingness to work towards conflict resolution with the management team and team members. Willingness to work on areas of growth to become a better manager of people.
  • Ability to process information and goods through a computer system and register system.
  • Ability to operate and use all equipment necessary to run the store.
  • Ability to work varied hours/days including holidays to supervise store operations. Ability to work extra days or hours when circumstances require. Flexibility to rotate to other locations.
  • Ability to balance labor to spreadsheets and explain variances daily.
  • Ability to be part of creating a safe, fun, efficient, positive team orientated environment.
Essential Responsibilities of an Assistant General Manager:
  • Shapes the culture of the restaurant and works towards a high level of team member engagement and guest satisfaction.
  • Assists with achieving all budgeted financial goals, including income, sales, costs, P&L management, etc.
  • Assists with interviewing, hiring, training, and developing restaurant team members in all aspects of the business. Maintain team member performance appraisals, discipline, and termination.
  • Work with team members in creating a positive guest experience and assist with guest needs as they arise per the Malnati Organization
  • Schedule restaurant team members in the most efficient and cost-effective manner possible.
  • Assist with implementing strategies to improve productivity and sales.
  • Responsible for inventory maintenance, purchasing and receiving per the Malnati Organization
  • Implement and supervise responsible and ethical cash management for the location including checking out, balancing, and making the daily cash income deposit.
  • Coordinate special events, large parties, banquets, drop-off catering and carry out orders. Implements store promotions.
  • Maintain sanitation and cleanliness guidelines for the location per the Malnati Organization.
  • Conduct performance appraisals for various team members per the Malnati Organization.
  • Monitor and maintain the high quality of service and food per the Malnati Organization.
  • Supervise the repair and maintenance of the store. Report and address safety concerns.
  • Provide timely feedback to supervisor regarding service failures or guest needs.
  • Ensure the location is prepared based on daily business needs and set up in all areas including but not limited to tables, kitchen, food, bar, prep work, cleanliness, and staffing.
  • Responsible for attending required weekly, monthly, and ad-hoc meetings.
  • May delegate responsibilities with approval from their General Manager or District Manager.
  • Any other responsibilities as may be assigned.
Physical Demands and Working Conditions:
  • Ability to freely access all areas of the restaurant/carry out store including but not limited to dining room, kitchen, bar, office, phone area, delivery area and stock area.
  • Ability to stand, reach, bend, kneel, stoop, climb and move about the facility; ability to stand approximately 90% of workday; manual dexterity.
  • Ability to lift, move or handle goods throughout the location generally weighing 0-80 pounds.
Education and/or Training:
  • High School Diploma or GED equivalent; bachelor's degree a plus.
  • Minimum 3-5 years restaurant experience.
  • Required to read and write English, follow and assign verbal and written instructions and use math.
  • Training in all aspects of the restaurant/carry out including waiting tables, prep work, steam, and pizza.
  • Must have thorough knowledge of Company products, services, policies, and procedures.
  • Ability to speak Spanish a plus.
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