Would you like to be a big fish in a small pond? You are not just a number at Swagelok Louisiana! We know and appreciate all our associates! We are looking for a Customer Service Representative to join our cohesive Customer Service team in a pleasant, positive office environment! This is an onsite position in our Lafayette/Broussard office.

About Swagelok Louisiana

Swagelok Louisiana provides critical fluid system products, assemblies, training, and services to customers in a variety of markets including oil & gas, refining, chemical, midstream, power and transportation industries. We are the independently owned and the authorized sales and service center for Swagelok in Louisiana and portions of Mississippi. Swagelok Company is a $2 billion, privately held company, headquartered in Solon, OH. Swagelok designs, manufactures, and delivers an expanding range of the highest quality fluid system products and solutions.

Position Summary

The CSR will provide quality service to our customers by assisting them with the selection and procurement of Swagelok product solutions that will best meet their needs. We are seeking a professional with a passion for customer service, excellent written and verbal communication skills and a positive attitude.

Mechanical/technical ability and/or experience providing technical customer support in an industrial environment is highly desirable. The successful candidate gets along well with others, remains calm when faced with challenges and has a desire to help others.

Customer Service Responsibilities:

• Provide knowledgeable responses to customer inquiries and quote requests in a consistent and timely manner.
• Process customer orders from purchase order to fulfillment while striving to exceed customer expectations.
• Communicate effectively with internal and external customers, suppliers, quality control and other team members.
• Understand and perform all daily duties according to the established processes and procedures of Swagelok Louisiana.
• Grow with the business and help develop new processes, procedures, and support tools to improve efficiency, protect the brand and ensure quality.
• Attend and participate in meetings and audits regarding the Swagelok Quality System.
• Continuously improve general knowledge of basic distributor business practices, Swagelok product lines and customer applications.
• Effectively utilize internal resources such as enterprise resource planning software (ERP), company websites, product literature and the internal quality management system.
• Address customer complaints with concern and process non-conformances.
• Assist with cross training initiatives and assigned special projects.

APPLY ONLINE ONLY/NO PHONE CALLS OR WALK-INS

NO AGENCIES/RECRUITERS

Position Requirements or Qualifications

To perform this job successfully, an individual should have the following education and/or experience:

Education:

High school diploma or GED

Experience:

• 2 years customer service experience
• SAP experience preferred
• Experience in or related to the gas/petrochemical industry is desirable

Skills:

• Ability to learn the features and benefits of multiple product families and related
• manufacturing processes
• Ability to effectively manage multiple priorities, work in a dynamic team environment and use a variety of systems and processes to manage complex and changing requirements
• Excellent written and verbal communication skills and strong problem-solving abilities
• Proficient with basic office software including MS Office (Word, Excel, Outlook, PowerPoint)

Critical Competencies:

• Service oriented
• Works well with others
• Emotionally stable when faced with challenging tasks or situations
• Organizational awareness
• Customer and team focused
• Good collaboration skills

We offer competitive pay and benefits including: Insurance (medical, dental, vision, life, etc), Generous PTO; 401K, Quarterly bonus program; Paid holidays; Associate appreciation events