Senior Support Manager - NJ/ NY

job
  • Photon
Job Summary
Location
Dearing ,KS 67340
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
19 Dec 2024
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Job Description
Job Description

    • Ensure delivery excellence leading up to high CSAT for assigned portfolio
    • Work closely with all levels within Client organization, demonstrate executive leadership skills and drive expected outcomes
    • Lead global teams and achieve shared goals between the organization and its Clients
    • Conduct regular proactive delivery governance with clients and internal teams
    • Constantly identify and mitigate risks to ensure efficacy in delivery
    • Ensure all engagements are delivered as per commitments
    • Drive service improvements and innovation in service offerings and engagements
    • Improve organizational capabilities in service delivery with ideas, tools, best practices
    • Mentor team members to scale into potential leadership roles
    • Build strong leaders within the function to handle current and upcoming priorities
    • Present ideas to large groups and communicate effectively with senior stakeholders
    • Support business development activities to increase revenue footprint for the company
    • Demonstrate good understanding of Agile Execution, Estimation Process and Program Tracking/Reporting
    • Manage P&L, Revenue Reporting, Gross Margins and other relevant financial metrics for defined portfolio
    • Report to senior leadership the plan vs. Performance for all the projects within the assigned portfolio
    • Ensure strategic investment aligns with business strategy and drives operating results
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