Account Manager

Department: Sales

Employment Type: Full Time

Location: Boston or Chicago

Reporting To: Head of Account Management

Compensation: $90,000 / year

Description

Reward Gateway, together with Edenred, are a global market leader in benefits and employee engagement. We help our clients and their leaders to transform employee experience that will attract, engage and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more.

With our shared missions of 'Making the World a Better Place to Work" and 'Enriching connections, For good'. You'll be contributing to improving employee engagement and building better, stronger and more resilient organisations to improve people's daily lives. Our shared mission guides our every action and charts a sustainable path to a better future.

We have a highly talented team who live up to our shared values, bringing to life "Entrepreneurial Spirit". We love to "Push the Boundaries", but importantly show "Respect" in how we go about our work. Our "Speak Up" and "Be Human" culture is at the heart of what it is to work with us, and we encourage everyone to bring innovation and 'Imagination' to the work they do.

Some of Your Responsibilities & Core Duties will be:

• Manage the renewal process for assigned accounts, ensuring timely contract renewals and maximizing customer retention rates.
• Identify and manage opportunities for upselling and cross-selling additional products and services to existing customers, driving revenue growth within your account base.
• Cultivate and retain strong relationships with key stakeholders within client organizations, serving as a primary point of contact for all commercial matters related to the account.
• Act as a trusted advisor to clients, understanding their business needs and objectives, and recommending solutions that align with their employee engagement and wellbeing goals.
• Develop a deep understanding of our products and services, staying informed about new features and updates, and effectively communicate value propositions to current clients.
• Provide accurate forecasting and regular reporting on account health, renewal status, and expansion opportunities to internal stakeholders.
• Gather feedback from clients regarding their experience with our products and services, and advocate for necessary improvements or enhancements.

The Experience and Key Skills you will have:

• Minimum 3 years of experience in a similar role, with a proven track record of success in account management at a SaaS company, focusing on renewal and expansion revenue from midmarket and enterprise accounts, preferably within the HR tech sector.
• Strong interpersonal and communication skills, with the ability to build rapport and trust with clients at all levels of the organization.
• Strategic thinker with a results-oriented mindset, able to identify and capitalize on opportunities for revenue growth.
• Excellent organizational skills and attention to detail, with the ability to manage multiple accounts and priorities simultaneously.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Familiarity with CRM software (Salesforce) and other sales enablement tools.

The Interview Process:

• Initial chat with a member of the Talent Acquisition Team
• 1st Stage Interview with Head of Account Management
• Assessment presentation and final stage interview with Head of Account Management and, SVP of Commercial

Be comfortable. Be you.At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.

We hire BETTER.From perks to people, our BETTER approach to hiring earns us more trust, happier people and more world-class talent that help us to make the world a better place to work. Find out more about Reward Gateways approach to benefits, equality, talent, technology, empathy and what you'll get in return for joining our Mission at rg.co/lifeatrg.