Job Description

Greetings Everyone

Who are we?

For the past 20 years, we have powered many Digital Experiences for the Fortune 500. Since 1999, we have grown from a few people to more than 4000 team members across the globe that are engaged in various Digital Modernization. For a brief 1 minute video about us, you can check https://youtu.be/uJWBWQZEA6o.

What will you do?

• You will support the Account Management organization by
• Creation and maintenance of Revenue Projection sheet, add new opportunities to CRM tool (Salesforce) and keep it updated, track and maintain all activities on CRM and/or InSight (SAM project)
• Review of Weekly CRM Compliance and file RCA for Issues
• Review Comments on PreSales/Account Management artifacts - proposals, contracts, etc.
• Review of CRM projections daily/weekly with Executive Management
• Reconciliation with Engineering organization of expectation of burn on weekly or as-needed basis (whichever is more frequent)
• Review effectiveness of Engineering organization in their ability to meet customer expectations
• Identify gaps in customer's process that prevent effective Delivery Measure and Track customer satisfaction at a project and account level
• Negotiate and execute Master Services Agreements and/or SOWs with customer