About Flywheel

Flywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands. We give clients access to near real-time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be.

The Opportunity

We are looking for a Salsify Solutions Architect to join our growing team. The ideal candidate will develop expertise in the Salsify platform while utilizing strong project management skills to execute multiple client projects and deliverables effectively. In this customer-facing role, you will focus on Salsify strategy and implementation, delivering proposed solutions that are aligned with client business priorities to help our customers get the most out of their investment with Salsify. This role reports directly to the Salsify Client Operations Manager.

What You Will Do:

• You strive to become a subject matter expert in the Salsify features and solutions that are critical to your clients' success, ensuring you can provide tailored guidance and support.
• Manage, execute, and prioritize work for multiple Salsify clients, demonstrating a strong sense of ownership for the success of your client contracts.
• Lead discussions with clients to understand their business goals, challenges, and how they want to use Salsify in their digital commerce ecosystem.
• Collaborate with clients to develop a Salsify strategy that supports efficient data storage and transfer across systems; gather requirements and align solutions with client needs.
• Take initiative to keep projects on track and meet deadlines.
• Build, project manage, and execute a project plan to fulfill the contracted scope of Salsify services.
• Investigate and troubleshoot user-reported issues, open Salsify and retailer support tickets as needed, and work across different teams and users to resolve them.
• Track hours utilization and project progress, identifying and addressing concerns or issues early on to mitigate potential escalations or renewal risks.
• Keep team members, leadership, and clients appropriately informed on progress and challenges related to your client book.
• Identify opportunities with clients to add services or features in Salsify, helping to grow our partnership and support our sales team's efforts to expand contracts.
• Work cross-functionally with our Salsify Partner Success Manager, the commercial team, and our account management teams to deliver an exceptional customer experience.
• Support our commercial team on renewal calls to assist with contract scoping and discovery for your clients.
• Partner effectively with other account team members and work collaboratively to understand their contributions to the project, identify areas of overlap, ensure efficient processes, and communicate clearly to set one another up for success.
• Contribute to the growth of our Salsify architect team by actively proposing ideas for process improvement, engaging in meetings, and sharing knowledge across the team.
• Take initiative to find resources and training opportunities to continually learn and enhance your skills as new features in Salsify become available.
• Salsify tasks you'd be expected to learn and execute on include but not limited to:
  • Taxonomy/governance and inheritance setup
  • Global instance management
  • Channel mapping
  • Formula building
  • Data architecture strategy and implementation
  • Auditing and backfilling missing data
  • Workflow setup and management; syndication
  • Custom channel management
  • Digital asset and enhanced content management

Who You Are:

• You have 2-4 years of experience managing client relationships, ideally with a consulting background.
• You have strong project management skills and have managed multiple client projects at once.
• You are comfortable being customer-facing and have strong communication and presentation skills.
• You are proactive, aiming to anticipate client needs and potential issues before they arise, while taking initiative to recommend and provide solutions.
• Knowledge of the Salsify platform is preferred and highly desirable, but not required.
• You have a proven track record of learning new platforms.
• You thrive in a fast-paced environment and are eager to learn.

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Working at Flywheel

We are proud to offer all Flywheelers a competitive rewards package and unparalleled career growth opportunities and a supportive, fun and engaging culture.

• We have office hubs across the globe where team members can go to feel productive, inspired, and connected to others - team members go into Hub Offices 3x a week
• Flexible vacation time
• Great learning and development opportunities
• Benefits that help you live your best life
• Parental leave and benefits
• Volunteering opportunities
• If you're looking to connect with teammates on a topic of inclusion and identity, chances are there's an ERG for that.
• Learn more about us here: Life at Flywheel

The Interview Process:

Every role starts the same, an introductory call with someone from our Talent Acquisition team. We will be looking for company and values-fit as well as your professional experience; there may be some technical role-specific questions during this call.

Every role is different after the initial call, but you can expect to meet several people from the team 1:1 and there might be further skill assessments in the form of a Take Home Assignment/Case Study Presentation or Pair Programming/Live Coding exercise depending on the role. In your initial call, we will walk you through exactly what to expect the process to be.
Inclusive Workforce

At Flywheel, our goal is to create a culture where individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all Flywheel people to feel included and truly empowered to contribute fully to our vision and goals.

Flywheel is an Equal Opportunity Employer and participates in E-Verify. Everyone who applies will receive fair consideration for employment. We do not discriminate based upon race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know at [redacted] so that we can support you.

Please note, we do not accept unsolicited resumes from 3rd party Recruitment Firms.

For more information about what data we collect and how we use it, please refer to our Privacy Policy.

IMPORTANT ALERT: Please beware of fraudulent job communications from individuals falsely claiming to be from Flywheel. We've identified fraudulent activity through social media and messaging services purporting to be from Flywheel requesting payments for job- and recruitment-related expenses. Flywheel never asks candidates for personal information such as bank account data or tax IDs nor payments via social media or chat-based applications. Report suspected fraud to local authorities immediately. To learn more, click here.

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