Our client, a leader in the travel and hospitality industry, is seeking a Customer Service Representative to join their expanding operations team in downtown Chicago. This is an excellent opportunity for a permanent position with strong growth potential. As part of a dynamic and supportive team, you will help manage customer inquiries, assist with travel package fulfillment and ensure a high-quality experience for clients. This is an excellent opportunity for a motivated individual to grow within a rapidly evolving company.
Customer Service Representative Responsibilities:

• Answer incoming calls from customers regarding travel packages, addressing their questions and resolving any issues in a timely manner
• Provide support for the operations team by preparing documentation, coordinating logistics and ensuring quality control for travel packages
• Collaborate with internal suppliers to fulfill travel arrangements and ensure all customer requirements are met
• Perform data entry tasks, maintaining accurate records of customer interactions and trip details
• Proactively identify and escalate any issues or concerns, ensuring a smooth customer experience
• Work closely with the sales, travel and operations teams to deliver seamless service to customers
• Maintain a high level of professionalism and empathy during customer interactions

Customer Service Representative Requirements:

• No specific degree required; a strong customer service background is preferred
• 1+ years of experience in a customer service or call center environment, ideally in travel, hospitality or a related industry
• Comfortable making phone calls, problem-solving and engaging in detailed conversations with customers
• Excellent communication skills, both verbal and written, with the ability to resolve customer concerns effectively
• Detail-oriented and organized, with a strong work ethic and ability to multitask in a fast-paced environment
• Familiarity with Microsoft Office; Excel skills are a plus
• Self-motivated, proactive, and eager to learn, with a desire to grow within the travel and hospitality industry

If you are interested in this opportunity and meet the qualifications, please apply today!
Thank you,
Alyssa Lanzon
Project Manager
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.