Customer Services RepresentativeApply ( Auxiliary Services Los Angeles, CaliforniannPlease review theAffirmative Action and Equal Opportunity Plan ( page for more details regarding your rights and obligations as a job candidate.nnUSC Auxiliary Services, one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day. Through our innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan family. We are driven to succeed by our commitment to uphold our six unifying values inIntegrity, Excellence, Well-Being, Open Communication, Accountability, and Diversity, Equity, and Inclusion.nnIn the ever-expanding city of Los Angeles, Trojans need reliable and convenient transportation options.USC Transportationhas risen to meet that need, operating parking structures, busses, student-run Campus Cruisers and a fuel station. To meet the unique needs of each Trojan, Transportation also coordinates with numerous taxi companies and rental car agencies to provide a vast source of transit options. A division of USC Auxiliary Services, Transportation is always looking for new ways to make USC safer and more convenient for students, athletes, faculty, staff, and visitors.nnWe are seeking aCustomer Services Representativeto join our rapidly growing team.nnThe Opportunity:nnThe Customer Services Representative will be the first point of contact for our students, faculty, staff, parents, and guests. As a member of the Transportation team, you will take pride in providing the best customer service and maintaining the University’s high standards for excellence. Our team keeps the work environment positive and friendly, so that we can always greet our guests with a smile. If you enjoy interacting with and helping guests, join us today!nnThe Accountabilities:nnProvide customer service to students, faculty, staff, and external customers. Meet customer needs, offer options, resolve problems, and follow up with customers. Maintain friendly, helpful demeanor.nnIdentifies and prioritizes problems and issues related to service area. Performs research, offers solutions, options and strategies. Refer to appropriate person or department as needed, and/or arranges for service. Gather data as necessary for related offices such as Financial Aid, Admissions, Student Conduct and student issues using the University Information Systems. Track problem status until resolution is achieved. Maintain close contact with customer to give updates on progress toward resolution of issue or service request.nnTrain, schedule, assign, and prioritize workloads. Interpret operating policies and procedures. Ensure timely completion of department’s work. May lead student workers.nnMails/messages daily for essential updates with regard to repairs and duties.nnInspect all vehicle gates daily at university-owned properties for proper operation and perform preventive maintenance with minor repairs if required.nnPick up income at pay stations and parking meters, download audit reports, and repair if required.nnMeet with vendors for major repairs.nnRepair and install all signage throughout the university-owned properties.nnPaint and remove graffiti at parking facilities.nnCheck all gate entrance (kiosks) for water and supplies.nnProvide university village coverage on a daily basis.nnAssist with mobile duties.nnOpening and closing of USC HSC/UPC campus.nnNon key vehicle entries.nnVehicle battery assistance.nnBarricade and cone off for special details.nnAssist with duties related to all special events.nnPerform other related duties as assigned or requested. The University reserves the right to add or change duties at any time.nnThe Qualifiers:nnEducation: High School Diploma.nnExperience: 1 year.nnExpertise:nnExperience in a fast-paced customer service environment.nnDemonstrated customer service and interpersonal skills.nnAbility to communicate effectively in English.nnPresents oneself professionally, in line with higher education environment.nnValid CA driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit thepolicy website ( .nnIn addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment toUSC’s Unifying Values ( of integrity, excellence, diversity, equity and inclusion, well-being, open communication and accountability.nnOther Qualifications:nnBasic mechanical and electrical troubleshooting skills.nnAbility to communicate professionally and work in a team environment.nnHave good analytical skills and should be keen to take initiatives.nnHands on experience in technology is a plus.nnWhat We Prefer:nnBachelor’s Degree.nn2 years of experience in a fast-paced environment.nnAbility to oversee student, temporary, and/or resource workers.nnThe Trojan Family Rewards:nnWe pride ourselves in creating theBEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families including. For more information, please visitbenefits.usc.edu ( .nnThis support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!nnAs an equal opportunity employer, USC values and promotes diversity and inclusion in the workplace. The work culture thrives on mutual respect, trust, and synergy amongst all of its members.nnUSC has great minds that transform the world with their talents and research. Will you be one? Join us!nnFIGHT ON!nnThe hourly rate range for this position is $18.86 - $20.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.nnMinimum Education: High school or equivalent, Combined experience/education as substitute for minimum education Minimum Experience: 1 year, Combined education/experience as substitute for minimum experience Minimum Field of Expertise: Customer servicennREQ20154368 Posted Date: 09/04/2024